Desktop and Onsite Support Analyst

Recruiter
Saint Gobain Limited
Location
Birmingham
Posted
13 Apr 2018
Closes
18 May 2018
Contract Type
Full Time

Company description:

There are 32 fascinating Saint-Gobain businesses that recruit talented people in the UK and Ireland. However, regardless of which business you join, you are assured to be welcomed into a professional and warm environment, where we value all of our employees equally and have a strong focus on their health, safety and wellbeing at all times.



Job description:


This is an exciting opportunity for somebody with an interest in IT to step into a Desktop and Onsite Support Analyst position with an opportunity to learn and develop in the IT services. This exciting role will see you supporting the business by providing a desktop support service on PCs, Terminals, Windows OS, Email, AD, Citrix, Mobile Devices, Printers & other desktop equipment. You will also provide onsite support for all areas of IT equipment at the sites for which you would have responsibility for.



The IT team manages the process for all 30+ UK businesses and 17,000 employees. We are hard-working, focused and passionate about what we do; this coupled with our customer-centric attitude makes for a successful team that is essential part of the Saint-Gobain UK & Ireland group.



What will I be doing in the role?



In the role as Desktop and Onsite Support Analyst you will;





Provide a desktop support service, including the trouble shooting, installation and upgrade of PCs primarily using automated tools.




Respond to IT related support calls as assigned within Service Level Agreements, using the call logging system to record and monitor progress.




Ensure calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met.



Look at trends in call analysis and identify the root cause and fix, document any temporary workarounds and liaise with helpdesk or other teams where necessary
Have the ability to be able to improve practices within the team.




Am I who you are looking for?



First and foremost we always want to recruit talented people that align well with our values and way of working; we innovate, we collaborate, we’re agile, we act with entrepreneurial spirit, and we’re supportive of and close to our customers. Does this sound like you?



For the Desktop and Onsite Support Analyst specifically it is important that you have:





An in-depth understanding and knowledge of Windows 10 and Windows 7 in a business infrastructure environment.




Knowledge of Microsoft Windows Security updates via central management tool.




Experience of the use of remote control applications.




Experience with SCCM/CMCB and PowerShell would be advantageous.




The ability to manage own time and work to deadlines, including journey plans, booking appointments with users.




Good communication skills and experience of dealing with all levels of customers, from end users to Managing Directors.






What will I get in return?





As part of the wider Saint-Gobain group, Saint-Gobain Technology Services is able to offer a competitive starting salary and benefits package. In addition, you will have access to a career without boundaries - this could see you progressing within Saint-Gobain Technology Services or in one of the other 30+ businesses in the UK. Progression in Saint-Gobain isn’t always upwards; talented employees also move into new and exciting functions or indeed overseas, to one of the 67 countries in which we operate.



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