Customer Service Representative

arvato UK
13 Apr 2018
14 May 2018
Contract Type
Full Time

Company description:

"About Arvato
Arvato is a global BPO solutions provider. A subsidiary of Bertelsmann, one of the world’s largest media companies, Arvato has more than 65,000 employees in over 40 countries.
Present in Ireland for over 20 years, Arvato has over 1,800 employees across multiple sites. As a leading global solution provider we design and implement customized Finance & Accounting, Supply Chain and Customer Relationship Management solutions for some of the most well-known brands in the world. In other words, whenever you download software, shop online, or have your smart phone repaired, there’s a good chance that we were active behind the scenes as a service provider.

Job description:

Company: Arvato CRM Limited

Requisition ID: 14010

Customer Service Representative


£18K + Great Benefits

Are you great at customer service? Would you like to work for a global market leader? We're always on the lookout for talent at Arvato. We have a number of exciting opportunities working with our global partners Volkswagen, within our new contact centre located in a high-quality office space close to Warwick town centre and Leamington Spa.

We are looking for talent who think like us; we're proud, passionate and pioneering, we pride ourselves on providing exceptional customer support. Our staff are talented individuals who engage effectively with callers and are passionate about providing first-class assistance leading to complete customer satisfaction, and, if you've got the right stuff we'd love to welcome you to our team.

Our approach to people is shaped by our culture of partnership, entrepreneurship and creativity. You'll contribute to your team's success by bringing to life our ethos of providing excellent customer advice through the delivery of amazing service and with on-going training, we'll help you to develop and grow.

During your career with us, we want you to discover something new about your work continually and yourself, grow professionally and develop lasting and meaningful relationships with colleagues and clients.

What you'll need:

· A good background within and strong interest in the customer service industry.

· Enjoy being part of a team but still have the drive to work on your own initiative.

· Experience of communicating with a high volume of customers to deliver an outstanding service.

What we can offer you:

· Competitive salary of £18K

· Excellent on the job training and on-going core skills development

· Life assurance

· Access to company pension scheme (after qualifying period)

· Perks; exclusive staff discounts at holiday, leisure and other retailers, including; Costa, Vue and more.


40 Hours per week

Our shift patterns vary however our current office opening hours are 8:00am - 9:00pm, Monday to Friday and Saturday 9:00am - 5:00pm.

About Arvato:

Arvato Financial Solutions are a leading supplier of outsourced Credit Management Services across the UK and Ireland. With over 30 years' experience we strive to provide a service that is based on integrity and service excellence, with the experience of our customers at the heart of everything we do.

A subsidiary of Bertelsmann, one of the world's largest media companies, Arvato has more than 65,000 employees in over 40 countries.

Arvato is a trusted business outsourcing partner to the private and public sectors.

We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.

We design, deliver and differentiate customer service on behalf of some of the world’s most respected brands. Arvato CRM Solutions has approximately 45,000 people at more than 100 customer service centres in 27 countries speaking 35 languages. It is a part of Arvato, the world’s third largest business process outsourcing (BPO) provider that provides customer services, supply chain solutions, financial services, and IT solutions, and has total revenues of €3.8 billion (FY2016). Arvato is a division of Bertelsmann.

We are driven by technology, differentiated by experience, and powered by people. We are an equal opportunities employer, embracing diversity in the workplace.

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