Supervisor – Crime Bureau

Recruiter
West Mercia Police
Location
Worcestershire
Salary
£24813 - £29307/annum
Posted
13 Apr 2018
Closes
21 Apr 2018
Sector
General
Contract Type
Full Time
Supervisor – Crime Bureau

Hindlip, Worcestershire

Permanent Contract

Full Time x 2

The closing date for this post is 12 noon on Wednesday 25th April 2018

A strategic alliance has been formed between Warwickshire Police and West Mercia Police in order to enable both forces to meet the challenge of reducing policing budgets. By working more closely together the forces will benefit from greater operational and organisational resilience, making us the fourth largest geographic police area in England and Wales.

The main purpose of the role is to supervise the performance of the Crime Bureau and ensure that a high quality service is delivered to members of the public, police officers and partner agencies.

Main Responsibilities:

To manage the investigation of criminal offences and ensure that National Standard of Incident Recording (NSIR) and National Crime Recording Standards (NCRS) are met and that qualitative measures are achieved and maintained though robust QA and audit processes.

To oversee effective management of contact from members of the public (including quality of calls, creating incidents, crime records and other criminal investigations) through various channels of communications to determine the most appropriate level of response.

To ensure the provision of appropriate support at the pre-charge stage for victims and witnesses, in line with the Code of Practice for Victims and the Witness Charter.

To act as an initial point of contact for internal and external complaints.

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

Experience/Skills:

5 A-C grade GCSE’s (or equivalent) including English Language

Level 3 Supervisory qualification (e.g. CMS)

Knowledge of National Standard of Incident Recording/National Crime Recording Standard/Home Office Counting Rules

Experience of criminal investigation processes.

Substantial supervisory experience within a high pressure customer service environment.

Significant experience in supervising and motivating teams to achieve targets and meet standards.

Proven ability to mentor, tutor and coach staff.

Proven ability to work to strict deadlines managing a high and diverse workload

Excellent oral and written communication skills

Competent in the use of IT including Microsoft packages or equivalent

Special Conditions:

Shift working including weekends and nights

Exposure to disturbing/unpleasant images or tasks

Wearing of uniform

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police and West Mercia Police recruitment process to successfully complete vetting and credit checks

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