2nd Line Support Engineer

Network IT
£21000 - £23000/annum
13 Apr 2018
21 Apr 2018
Contract Type
Full Time
A growing and progressive IT services agency are looking for a hands-on 2nd Line Support Engineer to join their Telford-based team.

Possessing an excellent reputation and diverse client base, they are looking to expand their teams and the 2nd Line Support Engineer is integral to the support of a state of the art technical infrastructure!

Their duties include:

• Actively managing and maintaining a list of escalations from the 1st line team

• Performing maintenance and technical tasks as required such as computer and laptop builds and diagnosis of problems

• Performing testing and investigative work as necessary

Skills include:

• Windows 2003/2008/2012 Server administration and basic configuration and troubleshooting

• Widows 7/8 desktop support experience

• Active Directory administration and configuration including Group Policy

• The remote support of users in a Citrix environment

• Knowledge of network and router/firewall remote troubleshooting and configuration. Knowledge of networking to include TCP/IP, DNS and DHCP

• Microsoft Exchange 2010 administration and configuration

• Microsoft Exchange ActiveSync connectivity

• Relevant support experience in an ITIL based service desk environment

• Working knowledge of Barracuda firewall products, spam filtering technologies and Microsoft SharePoint would be advantageous

The ideal 2nd Line Support Engineer will have demonstrable experience of providing support across a complex computing environment

To apply for the role of 2nd Line Support Engineer please respond with an up-to-date CV