Head of Digital Services

Recruiter
Red Snapper Recruitment Limited
Location
Hindlip
Salary
£71724 - £78246/annum Day rate up to £600 PAYE
Posted
13 Apr 2018
Closes
21 Apr 2018
Sector
General
Contract Type
Full Time
We are currently recruiting for a Head of Digital Services within one of our Public Sector clients based in the Hindlip area of Worcestershire, working at a strategic with experience of translating organisational goals into reality.

Your role will impact across the organisation and you will be expected to liaise with all directorates, functional managers and stakeholders in order to understand the needs of the allocated portfolio to ensure that they address all objectives, purposes and achievements. In this role you will be the professional lead and you will be accountable for your own decisions. However, you will need authorisation to introduce policy change and around organisational strategy and direction. This role is considered as having a contributory impact on the client.

Problem solving within this role is governed by the requirements of the client and will have freedom to lead on the design, monitoring and review of all DS polices, processes and procedures as well as setting the overarching strategy for Digital Services. The role will be reporting directly into and will be a part of the Executive Board, and will use innovative and creative solutions to remain ahead of the technological curve, and to ensure that potential solutions found in the marketplace are adapted effectively for the client.

Main Duties:

• Ensuring that Digital Services are provided and managed in a manner that assures the
appropriate and relevant delivery of these services to meet the needs of the client
• Ensuring that Digital Services are customer centric in their design and delivery
• Ensuring that the right staffing capabilities, competencies and capacities are available, at
the right time in the right way
• Ensuring that the value of Digital Services are maximised through innovation and best practice
• Ensuring that sustainable ‘commercial standard’ arrangements are in place for the complete
service lifecycle of the Digital Services whether directly provided or managed
• Ensuring that Digital Services contribute to the Corporate Social Responsibility (CSR) policies of the client
• To lead the creation of a well-functioning Digital Services team, systems, processes, practices and procedures that help solve crimes and protect people from harm, and which results in an environment whereby officers and staff are contented that their ICT makes their work easier and them more effective.
• Lead and take individual accountability to plan, develop and implement strategy, policy, practice and procedure for all Digital Services assets, service development and renewal to ensure best use of resources to enable the delivery of services to policing that meet the agreed and defined levels of quality.
• To lead on the design, monitoring and review of all Digital Services policies, processes and procedures to ensure that the required controls are in place, are effective and are being used as intended.
• Ensure that a fit-for-purpose performance management system is in place, is monitored and is managed in a way that enables the timely reporting of performance information to the organisation, which provides business insight and intelligence, and is in a form that is actionable.
• To lead on the regular reviews of budget, costs, performance, demand/ volume and service scope/ specification to ensure that services are being delivery in the most efficient and effective manner. Where this is not the case, then Service Improvement Plans (SIPs) are to be developed, and reviewed in order that one or more sub-optimal services can be improved
through timely and decision intervention(s)

Essential Requirements:

• Deep expertise in Information Communication Technology/Digital Services Industry Best Practice, standards, frameworks and guidelines as well as experience of leading all Information Communication Technology/Digital Services arrangement in a large, complex, multifaceted organisation
• Ability to think and contribute strategically at an executive level whilst maintaining a strong focus on Information Communication Technology/Digital Services operational activity and engagement
• Successful management of large scale Information Communication Technology/Digital Services programmes and projects including responsibility for related budgets in both public and private sectors
• Previous experience being a leading manager, managing up to 80 members of staff
• High level of Customer/User engagement and service delivery skills as well as excellent and effective interpersonal skills.
• High level of communication and influencing skills. Ability to be persuasive, yet sensitive and tactful, to resolve conflict wisely and authoritatively.
• Ability to provide senior leadership on change management.
• Sound facilitating style and proven ability to understand key levers in different business models, managing staff and key stakeholders and the flexibility to adjust the approach and style.
• Ability to inspire, enthuse, to keep people focused despite setback/difficulty
• Ability to operate calmly and professionally under pressure

This role will be subject to vetting.

If you would like to be considered for this position and have the relevant experience, then please apply now.

Due to the high volume of applications we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five working days please note that on this occasion your application has not been successful.

Police Skills is a market leading recruitment business dedicated to supplying experienced practitioners on a temporary, contractual or permanent basis to police, criminal justice, public and commercial sector employers.

Police Skills is part of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a confidential service to candidates.

The Red Snapper Group is an equal opportunities employer

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