Customer Service Advisor

Recruiter
Think Resourcing
Location
Staffordshire
Salary
£16000 - £16500/annum plus bonus
Posted
13 Apr 2018
Closes
21 Apr 2018
Contract Type
Full Time
As a Customer Service Advisor, you'll take calls from customers and help them with any problems or account queries they may have…..You’ll be the front line for all customer enquiries, so it goes without saying that providing excellent customer service and the all-important first call resolution is essential.

What you’ll get in return…

• No late evenings or weekends, latest finish 6pm.
• Chance to achieve an extra £100 + per month in bonus.
• 28 days holiday including bank holidays
• Annual bonus of £100 per years’ service after the completion of 2 years’ service.
• On site gym and free parking.
• Access to cashback and discounts at hundreds of retailers and entertainment providers.
• Opportunities to gain further industry specific qualifications
• Quarterly prize draw where you can receive up to £1000
• Charity challenges to participate in throughout the year.

What you’ll need…

• A strong background in a customer service.
• An excellent telephone manner and the ability to build rapport easily.
• Excellent verbal and written communication skills.
• The ability to provide a first call resolution, leaving the customer happy each and every time.
• Confidence when speaking to customers, with good listening skills.
• Able to manage your time wisely and work to targets.
• Insurance experience is advantageous but not essential.

The Company

A growing independent insurance broker set up in 2005, specialising in providing insurance products such as car insurance, van and home insurance to name a few. As one of the fastest growing and largest British privately owned insurance brokers, their success has been delivered through embracing new technology and the professionalism and commitment of their employees.

To be a part of this team you’ll relish working in a fast paced environment, display an entrepreneurial spirt and be passionate about learning and adapting to an ever changing business

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