Service Advisor

KPI Recruiting
£18000/annum OTE £26,000-£28,000
13 Apr 2018
21 Apr 2018
Contract Type
Full Time
SERVICE ADVISOR required to work for a reputable and ever growing family run business based in Stoke on Trent.

Our client is looking for an exceptional individual who is able to demonstrate a successful track record in a customer facing role ideally previous experience as a Service Advisor in the Motor Industry.

Job role:

Delivering a seamless experience to customers in the Aftersales department
Dealing with all customers in a professional and courteous manner, portraying a positive first impression of the Service Department
Advising on technical queries or issues
Booking vehicles into the department for work to be carried out
Informing customers of the progress of their vehicle
Advising the customer of repairs and parts
Finalising the invoice on completion of required work
Performance measures will include Customer Satisfaction Scores and feedback to the department from customers
£18,000 Basic Salary and an OTE bonus structure

Customer focus, relationship maintenance and communication skills are of paramount importance in this role. The successful applicant will be self-motivated, with a proactive approach to customer service and
someone who will enjoy the challenge of influencing the success of the Services department.

Excellent interpersonal and organisational skills
Sales Skills would be an advantage to inform customers of our service products

The company offer on-going training opportunities, career progression and a range of company benefits

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