Disputed Reads Advisor

Recruiter
Pertemps Birmingham Commercial
Location
Birmingham
Salary
£15000/annum
Posted
13 Apr 2018
Closes
21 Apr 2018
Contract Type
Full Time
Disputed Reads Advisors Birmingham City Centre £15,268.50 (NIGHT SHIFT) 10pm-6.00am)

The role of a Disputed Reads Advisor Advisor is to work with customers and Suppliers, with meter readings, or resolve discrepancies in order to complete and enhance the customer journey.accurate billing for the customer The information will be given to you along with various training methods that will support your journey with the customer, who strives to be the best within the energy industry.
The department deals with the disputed reads part of this journey which comprises of

Disputed Reads Advisor. Understanding customers' requirements and having a customer first approach is essential for this role.

KEY ACCOUNTABILITIES
To manage queries by adhering to industry and local guidelines and timings in order to ensure customers are billed and settled accurately.
To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.
To enhance the customer experience by exceeding their expectations and delivering solutions in a customer focused and timely manner.

To monitor, action and escalate any issues as appropriate in order to ensure the customer journey is completed in appropriate times & our third parties are kept informed of the status of any escalations.
To develop and maintain a good understanding of the systems, and processes available to ensure an excellent customer experience.
To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining a record of own development and coaching observations