Inbound Customer Services Advisor
Role: Inbound Customer Services Advisor
Salary: £16000 pa
Location: Coventry - Tower Court, Foleshill Enterprise Park
Becoming a Customer Services Advisor
Driven? Self-motivated? Great at listening and talking to people? Are you looking for a new and rewarding role within customer services? Great! Come and join our sociable team in Coventry, Foleshill and show us your exceptional customer service skills.
This is an excellent time to join a diverse and exciting team who are very focused on our customers and doing the right thing to support them.
This is a great opportunity to develop within a growing company, working together towards a great purpose.
What you will do:
You will be dealing with various queries and questions from members of the public (inbound only), on behalf of councils across the UK. Enquiries will range from council tax and housing benefits to school admissions and parking fines, as well as other council services.
Whatever the reason for the call, you will provide clear, accurate information, giving excellent customer service to everyone you speak to.
You'll also need to keep accurate and timely records of every call. This is an excellent opportunity to develop and progress your career as a Customer Service Adviser in a sociable environment.
Be a helpful and supportive team member
Commit to your own personal development and demonstrate an eagerness to learn
Hours: Rotating shifts between 8am to 6pm shift Monday Friday - 37.5hrs
Your skills and experience will include:
Excellent communication skills, both verbal and written
Customer driven with the ability to show genuine empathy
Keen attention to detail
Computer literacy and the ability to learn new systems quickly
Desire to learn and develop
About Capita Local Government
Capita Local Government has many close, long-standing relationships with local councils, supporting them in the challenges they face by delivering a variety of services. We know that technology can help transform public services and to do that requires investment and innovation - and we're working to develop new approaches here.
Our Coventry office boasts a busy and vibrant environment to work in, with a range of social events and activities throughout the year. We will ensure you have the right setting and the right tools you need to go far in your career, with a defined path and attainable goals set out in front of you.
What's in it for you?
At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.
As well as a generous basic salary, we also give you 23 day's holiday plus bank holidays (rising to 27 days with service), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.
You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow. Our mission is to help you realise your potential - whatever that means to you.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.