Financial Inclusion officer

Teqniq Limited
£12.12 per hour
13 Apr 2018
01 May 2018
Contract Type
Full Time

Our client is looking for an experienced Financial Inclusion officer to work on a 37 hour per week contract role to star ton the 23-04-18 until the 29-03-19 with a likely extension to the contract role.

Hours are: 9:00 am to 5:00 pm, Monday to Friday.

Experience of working with customers in a one to one situation including giving money management or digital advice, identifying additional needs and signposting to other organisations. Key to this role is having great interpersonal skills and the ability to build strong trusting relationships with local people and also partners from outside agencies.

You will be able to work using your own initiative and good at working to tight deadlines. Working within a benefits environment means you will need to be able to learn, understand and apply complex processes and make decisions.

You will be flexible and creative in your approach and able to find solutions in order to maximise the collection of outstanding debts owed to the client. You will need to communicate at all levels and demonstrate tact, diplomacy and empathy when supporting customers experiencing difficult situations. You will need previous office experience, including the use of manual and computer records and the ability to manage your own workload.

You will need to have a full driving licence and have access to your own transport.


5 GCSEs Grade A-C with at least 2 being in Maths and English Language or equivalent to indicate competency in the English Language and numerical skills.

Excellent communication skills both oral and written including the ability to compose non-standard letters.

Knowledge of legislation relating to the recovery of monies owed to the Council including rent, council tax, sundry debts, non-domestic rates and housing benefit overpayments.

Must have good all round interpersonal skills and the ability to deal with people at all levels establishing and meeting need with tact and diplomacy.

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