There is an exceptional team culture, born from employee loyalty with many of the staff having been with the business for 5/10/ even 15 years. This loyalty comes from an employee focused, rewarding business where everyone is welcomed into the team and progressed organically. Due to the organisation having such a well-regarded reputation within the security and facilities management industry they therefore employ elite individuals to represent that brand in the market.Role Requirements:Flexibility and commitment is vital to ensure we are able to meet our contractual obligations and provide the highest standards of service to our customers. On occasions some out of hours incidents may occur and our Account Support Managers are expected to take responsibility for the situation in hand.·Previous management experience within a professional organisation, preferably in the security industry. ·Good communication skills – the ability to communicate clearly and logically in face to face situations with clients and staff.·Personal presentation to a high standard at all times.·Appreciation of the need for safe working practices, with the ability to implement company policy and procedure and ensure it is adhered to at all times.·Capable of recruiting security personnel in line with procedure.·Capable of mobilising T.U.P.E Transfer’s (in/out).·Ability to identify and implement the most effective methods of running a contract e.g. staffing levels, budgetary control.·Capable of managing staff performance on a day-to-day basis and able to carry out disciplinary / welfare procedures in line with Company policy.·Demonstrate organisational skills with evidence of ability to plan, prioritise and meet deadlines.·Capable of completing administration functions accurately and maintaining complete and up to date records.·Capable of selling additional Security services to existing clients, i.e. maintenance and cleaning services.Specific Duties:·Ensure that the security coverage for each assignment on your portfolio is fully implemented and adhered to.·Undertake customer visits to build client relationships and ensure satisfaction with the security service.·Ensure all customer queries and complaints are dealt with in a timely and effective manner and that the client is kept fully informed of what action has/is being taken.·Identify opportunities for new business, additions to security services as well as non-contractual work.·Review the running of contracts to identify ways in which productivity can be improved whilst maintaining security coverage.·Negotiate annual price increases.·Control and reduce labour turnover by effective recruitment and training.·Identify and take corrective action on variations to budget hours.·Monitor and review the performance of security personnel to ensure high standards are delivered and maintained.·Ensure that all Company Policies and Procedures are fully implemented, adhered to and communicated.·Resolve any disciplinary and welfare issues in line with Company Policy.·Communicate company information to security personnel.·Complete all contractual administration as appropriate and in a timely fashion.·Ensure all site based equipment is in good working order and/or arrange for repairs or replacements.Desired Skills & Experience:Essential criteria to meet: ·2 Years Security contract Management experience·Be smart and well presented at all times, leading by example to show the high standards required·Have experience within the security industry, with a proven track record for quality service·Be polite, helpful and diligent, with a ‘can do’ ethos with strong negotiation and interpersonal skills·Have the ability to work to deadlines and effective time management skills·Be in possession of an SIA Licence and have awareness of health and safety requirements·Have excellent communication skills and be able to deliver the highest standard of customer service·Be experienced in managing staff, including welfare, disciplinary and development issues·Have a driving licence and the ability to attend all the sites within the designated region·Be able to demonstrate a high standard of IT skills to use TimeGate, Email, Word and Excel effectively·Have experience of managing budgets and providing management informationThis is an opportunity to make a name for yourself within a business who reward their staff both financially and via professional development. The role is available due to promotion within the business; exemplifying the businesses ethos of organic growth and development of achieving senior management. They have a fantastic staff culture, and this is reflected in the loyalty shown to them by employees.
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