Care Quality Supervisor

Allied Healthcare
13 Apr 2018
21 Apr 2018
Contract Type
Full Time
Care Quality Supervisor - London Central - E1

The Care Quality Supervisor is responsible for the assessment and review of customer requirements to ensure that the correct care plan is established for each customer. Review & support of carers to ensure high quality care delivery to customers. This role is on a temporary 6 month contract.

The post is based at our Prescott Street Branch, which is a 7 min walk from Aldgate Tube (Circle and Metropolitan) and 6 mins from Tower Hill (Circle and District)

Role & Responsibilities
* Carrying out assessment visits to new customers following referral and creation of care plans.
* Conducting customer care reviews and any required updates to care plans (annual check 1 / stribute MAR Charts (monthly).
* Audit MAR Charts & Log books (2/customer/year).
* Manage changes in customer service provision and ensure agreed and paid for by funder.
* Set up and maintenance of customers care information on the Coldharbour system and creating and maintaining customer files.
* Carrying out field supervisions in the community (compliance) (min 2/carer/yr).
* Assessing and signing off carer medication competency.
* Customer quality reviews and update Coldharbour.
* Assessing customer & carer compatibility where required and making recommendations to the Care Delivery Manager.
* Completion of required Management Information reporting.
* Engage in team updates and meetings to address carer issues and support achievement of the team's targets through continuous improvement.
* Provide cover for Care Delivery Manager during leave/absence
* Support with delivery of the on call rota, dependant on needs of the business. This will include being the designated contact for the OOH teams during evening / weekends and supporting all aspects of care delivery.
* Client contact when needed or required as of business demand.
Qualifications & Experience
* literacy, Excel, Word, Powerpoint, email.
* Excellent understanding of English language both written and spoken.
* Car driver with clean driving license

* NVQ Level 3 or 4.
* Experience of managing people.

For further information please contact (url removed) on 01785237835 for an informal discussion

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