Human Resources Administrator

PMP Recruitment
13 Apr 2018
21 Apr 2018
Contract Type
Full Time
Human Resources Administrator
Coventry, United Kingdom


As a Human Resources Administrator you will be progressive, hands-on and customer-obsessed with the credibility
and gravitas to succeed in a fast moving and customer-focused commercial environment. You will enjoy a varied
role and a wide range of interactions on a daily basis. You will gain exposure to many different aspects of the
business and may have the opportunity to work on site based projects. At all times you will focus on delivering the
highest quality service to our internal and external customers.

Reporting to an HR Advisor, you will play a critical role in delivering the HR plan at our BHX4 (Coventry) Fulfilment
Centre. You will work closely with the HR and operations team across the site to ensure a great experience for our
associates and managers at every stage of their employment with Amazon.

General Scope of Role:

The HR Administrator is the first point of contact for on-site HR services within our Fulfilment Centres, working
closely with HR Shared Services to ensure a seamless employee experience and maximise transaction efficiency,
providing 24/7 cover. This key HR role supports the operation of the FC by contributing to the delivery of the HR
plan, ensuring all employee life cycle transactions are accurate and timely as well as helping us to build
engagement across site.

As a HR Administrator you are able to understand directions given, and will ask questions to enable clarity of
purpose. You understand the role that you play within the immediate team structure as well as the objectives and
deliverables of the role. You are able to operate in a challenging and fast paced environment, placing engagement
with associates as your primary focus within the FC, ensuring associates are supported through effective query
handling and problem solving, followed closely by a high level of process understanding and administrative

HR Operations:

As a HR Administrator you are the primary owner and facilitator of the site ticket management process and are
able to run all related metrics including absence and attrition data that will indicate FC and HR effectiveness. You
will collect data, pull reports from HR tools, key in and maintain data in the system and will be able to raise the
Andon if there is an error in expected output. You will understand the purpose and rules of the benefit programs
and are able to seek support if unclear on interpretation and are able to articulate key features to associates,
serving as a point of contact to answer questions from employees on life cycle events and issues that arise from
the associate experience – and where possible promote and encourage self-service behaviour for associates. As a
HR Administrator you will own the scheduling and associated logistics for core processes on site including but not
limited to Occupational Health medical appointments, Drug & Alcohol testing, and PIT Medical appointments and
will be responsible for perfect attendance at each. You will be actively involved in "standard" case management activities, taking notes and generating standard associated administration and communications for such cases, ensuring good meeting conduct, support and advice for managers aligned to policy guidance only escalating when
required. You will also participate in wider non-standard or more complex cases as the note taker.

Personal Attributes:

* You are naturally customer service obsessed; thriving on the opportunity to engage with Associates
* Able to operate with discretion, reliability and role modelling leadership principals;
* Able to handle sensitive and personal information in a professional and confidential manner;
* Have experience of and able to operate with confidence a laptop including Microsoft Office, specifically
* Excel;
* You are able to work without close supervision, multitask, organise and prioritise workloads and work to
* strict deadlines;
* You possess excellent communications skills with the ability to interact and engage comfortably with
* people at all levels;
* You will have experience working with hourly paid/shop floor employees;
* You will have a hands-on attitude, flexible and adaptable and willing to provide additional discretionary
* effort when the team is in need;
* You will possess a high level of attention to detail; and
* You are able to operate in a challenging and fast paced environment.

Preferred Skills and Qualifications:

* Ideally CIPD qualified / part-qualified;
* Fluency in English required (both verbal and written communications, including narrative writing skills)
* Good IT literacy (excel, computerised HR systems e.g. PeopleSoft);
* Knowledge of employment law and HR / Payroll practices would be advantageous.

PMP Recruitment is acting as an Employment Business in relation to this vacancy