Customer Service Team Leader

Expiring today

Recruiter
Pertemps Birmingham Commercial
Location
Birmingham
Salary
£20000 - £24000/annum
Posted
13 Apr 2018
Closes
21 Apr 2018
Contract Type
Full Time
A fantastic opportunity for a Team Leader to join a long established and successful organisation that is growing and transforming their business.

Role and Responsibilities
- Leading a team of telephone based interviewers ensuring compliance and delivery of business KPI's.
- Taking personal responsibility for the successful delivery of outbound (non-sales) research projects.
- Inspiring and motivating the team to consistently deliver business results on all campaigns.
- Managing relationships and communicating with colleagues across the organisation.
- Coaching team members to develop and enhance performance.
- Creating a great employee experience.

To be considered for this role you must have worked as a Team Leader in a contact centre previously

- Experience of working in a Contact Centre Team Manager role.
- Track record of delivering business results.
- Shows creativity and flare to keep their team motivated each day.
- Demonstrate a high level of energy and coaching
- Ability to show resilience and drive
- Excellent stakeholder management experience
- Excellent communication skills

The company are offering a salary of up to £24,000 depending on experience, with full time hours to be flexible between 8.30- 20.30, with every other saturday 10 till 16.00

Please click below to apply