Member Service Agent - Part Time (21 hours per week)

We need a first class Member Service Agent (Administration) to join the team within our Life Operations department on a part time basis. Focused on Data Entry, General Administration duties, post allocation and Customer service, we are looking for a motivated individual to work 3 full days a week (9am to 5pm with 1 hour break) which equates to 21 hours per week.

In this role you will -

• Update our members personal details and information efficiently and accurately by uploading and entering data onto our in-house systems
• Process payments for our members
• Allocate post to the correct departments
• Understand the Police Mutual Vision and how this is delivered
• Be willing to undertake all administrative duties associated with the role and pick up any ad hoc tasks as required
• Deliver excellent customer service and be confident to help take inbound calls and make outbound calls to our member in line with business needs.
• Ensure that all communications are clear, fair and not misleading
• Escalate issues in an appropriate and timely manner

What we need from you…

• Exceptional Customer Service skills
• Excellent listening and communication skills
• Strong planning and prioritising skills, with an ability to work to targets
• A passionate and engaged 'Can Do’ attitude, showing ability to work on own initiative
• Strong attention to detail
• Proactive, motivated, and keen to learn new skills
• Adaptable to change

We provide a great working environment together with a comprehensive training and induction programme. We offer a fantastic Employee Benefits package including; a competitive salary complemented by 24 days holiday (this increases with service) plus bank holidays; life assurance; private healthcare PLUS flexible benefits to suit your lifestyle, discounts on financial products and consumer goods.

This is a fantastic opportunity and if you believe you have the skills and experience to succeed in this challenging and rewarding role, then please apply now!