IT Support Technician (M/F) - Rugby

New Bilton
14 Apr 2018
17 Apr 2018
Contract Type
Full Time
The Amazon IT teams keep our business running smoothly by resolvingcomplex hardware, software, server and infrastructure issues, with bothon-site and on-call capacity for our Operations network.As an IT Support Technician you will report to the IT Manager in yourhome site and will be responsible for working closely with the business,fellow technicians and engineers to implement and maintain criticalinfrastructure elements as well as day to day support to meet ouroperations present and future business needs.Besides your day-to-day activities, there will be plenty ofopportunities for you to get involved in projects and innovate. You willbe a key part of a multinational team and thrive in deliveringhigh-quality results and always be on the lookout for improvements.Responsibilities:Putting your Customers first, you will provide a 1st / 2nd line supportservice that ensures all IT equipment and infrastructure is running toits optimum performance and that all departmental Key PerformanceIndicators (KPIs) and Service Level Agreements (SLAs) are met on yourhome site as well as any remote sites that you and your team alsosupport. You will also participate in site-wide projects that supportchanging business and IT requirements.This is an hourly role, paid weekly, and you will be working in rotatingshift patterns, with some out of hours work.The extent of your responsibilities will include but not be limited to: Carrying out execution of change management requests as required(which may include out of hours work). Installation, maintenance and support of IT equipment including (butnot restricted to) laptops, telecoms equipment, printers, scanners, thinclients and workstations. Some cabling work will also be required (after training). Management of imaging of workstations and laptops. Ensuring that work is carried out to a high standard and complies withall Amazon polices and guidelines. Maximizing availability of all IT equipment and infrastructure throughcontinuous improvement and proactive, preventative maintenance,continuously look to improve equipment efficiencies and cost reductions accordingly. Delivering outstanding level of service to your Customer base. Liaise with contractors or external suppliers and clearly communicatetechnical issues and Amazon standards. Providing technical support/input to site and team projects and initiatives. Conducting end user equipment trials and testing. Undertaking ad-hoc requests and tasking as and when required. The management Asset and Inventory management including checks /audits in line with global standards and processes including ReturnMerchandise Authorization (RMA) processes with suppliers. Providing assistance to senior engineers as required (which mayinclude out of hours work and travel). Managing shift / daily infrastructure and Distribution Frame (MDF/IDF)audits and checks, including the production of shift / daily reports.Please note: The position will involve some physical labour. IT SupportTechnicians execute physical work e.g. working in confined spaces(possibly under the 48 inch crawl space or inside air handlers); liftingup to 15 kg; site cleanliness and maintenance work; accessing elevatedspaces (working at height).About our rewardsWe'll expect you to go the extra mile, but we'll also make sure you'rewell rewarded. As well as a competitive salary and stock units, we offera whole host of other benefits, including an employee discount.Additionally, you will find yourself in a stimulating environment whereyou can develop processes as well as yourself as an individual byworking with some of the best and brightest minds in the industry. Ourrapidly growing organisation also offers many opportunities for buildinga diverse and rewarding career.BASIC QUALIFICATIONS Required qualifications and skills:The successful candidate will have: Experience in MS Windows System Support Excellent English communication skills (written & verbal). Able tocommunicate technical information to nontechnical audiences. A strong sense of customer service and demonstrable history ofexcellent customer-facing skills. Demonstrable methodical problem solving and excellent analytical skills. Able to keep others informed of information that contributes to theperformance of the team, department or company (Team player). Be self-motivated and able to work alone as well as part of a team. Able to prioritize in a complex, fast-paced environment. Experience in establishing new processes and procedures as well asfollowing those already in place and always looking for improvements. A willingness to roll their sleeves up and be hands-on. An good understanding of computers (both hardware and software) and ademonstrated willingness to learn and apply new technology and to trainand learn new skills Demonstrable strong initiative (is proactive) and motivation with theability to learn quickly. Ability to be flexibility in working hours and shift patterns toprovide cover for operational requirements. Ability and willingness to travel including staying away from home forup to one week at a time.PREFERRED QUALIFICATIONS Preferred qualifications and skills: Two years prior technical (IT) exposure/experience highly favorable,preferably in an operational environment. Vendor certification of the following: MS Windows System Support,Cisco knowledge - LAN / WAN and Wireless. Some Linux/Unix System Support experience IT / ICT vocational or further education qualification would be advantageous Previous experience in a highly dynamic and fluid environment with ahigh degree of customer service. Help Desk / Technical support experience. Ability to develop clear, concise documentation. Ability to train others and generous with time to pass on knowledge. Ability to develop the skills needed to support specific FulfillmentCentre Automated Systems. Ability to coordinate with corporate-based support groups to implementIT changes. Project management - technical task execution.Amazon is an equal opportunities employer. We believe passionately thatemploying a diverse workforce is central to our success. We makerecruiting decisions based on your experience and skills. We value yourpassion to discover, invent, simplify and build.Amazon takes your personal data protection seriously and respects EU andlocal data protection laws. Unless you express otherwise, by submittingyour CV you authorize the hiring Amazon company to store your personaldata in the electronic database maintained by Amazon Corporate LLC. inthe USA or one of its affiliates for the purpose of assessing yoursuitability for this and future job vacancies and to pursue yourrecruiting process.If at any time you want your personal data to be deleted, you simplyneed to notify the hiring Amazon company. Amazon will not share yourpersonal data with any third party without your prior consent. As partof your interview process with Amazon you may be asked to authorize thehiring Amazon company to separately verify your application data andpersonal background through a third party service provider. - provided by Dice CHANGE MANAGEMENT, CISCO, DEGREE, LAN, LINUX, PROJECT MANAGEMENT, UNIX, WAN, WINDOWS, WIRELESS