Live Operations Program Manager

14 Apr 2018
17 Apr 2018
Contract Type
Full Time
The Live Operations Program Manager is responsible for co-ordinating allof Rare's software release and live publishing activities, fromdefinition of release, to readiness reviews, submission and post-releaseanalysis. This spans major product releases, service updates, servicemaintenance periods, hot fixes, content-based events and incrementalupdates, ensuring delivery of change to customers in a predictable andtimely fashion and minimised customer impact around these necessary activities.Qualifications Rare is an equal opportunity employer. All qualified applicants willreceive consideration for employment without regard to age, ancestry,color, family or medical care leave, gender identity or expression,genetic information, marital status, medical condition, national origin,physical or mental disability, political affiliation, protected veteranstatus, race, religion, sex (including pregnancy), sexual orientation,or any other characteristic protected by applicable laws, regulationsand ordinances. The ideal candidate will be a real result-oriented self-starter withclear experience of making things happen through a combination of owneffort and involving and harnessing the potential of others for best results. TECHNICAL ABILITY Clear experience of managing product submissions across a range of platforms Familiarity with framing objectives unambiguously through KPIs Proficiency in communicating clearly and concisely in person and through reports and documentation ESSENTIAL SKILLS Strong organizational and time management skills Flexible, questioning can-do mindset and an empathy for the player Strength in communicating clearly with a range of different personality types and disciplinesResponsibilities The live operations program manager will: Manage requirements from the stakeholders in customer/product experience as they are enabled or impacted by publishing environment. Map these objectives into publishing actions that are as predictable and free of adverse complexity and adverse customer impact as possible. Define and report on metrics representing great customer service through live publishing activities Keep actively on top of changing platform capabilities and the requirements of certification and compliance affecting product changes. Maintain the source of truth for live product and service versions and configurations across all release environments. Establish plan of record for management of any changes resulting from planned upgrade, maintenance, hotfix or reset, ensuring all parties are aware and tracking. Directly oversee change processes as they take place and ensure any unforeseen issues are communicated rapidly to aid mitigation. Work with in-house and platform partners to develop the workflow and toolset to support improvements to release activities in reliability, time-to-customer and general business continuity. Deputise for the Live Operations Manager in administration of the wider programme of round-the-clock monitoring, escalation and incident management. - provided by Dice BUSINESS CONTINUITY, INCIDENT MANAGEMENT, WORKFLOW