Customer Service Advisor - Part Time 20 Hours

RZ Group
Dickens Heath
£18,000 per annum
14 Apr 2018
21 Apr 2018
Contract Type
Full Time

Customer Service Advisor - Part Time (20 hours per week)

Leading Financial Services Company
Salary: £18,000 - £20,000 (Pro Rata) + an excellent benefits package
Working Hours: My client is looking for candidates to work 20 hours over 5 days (11am - 3pm Monday - Friday)

The RZ Group is currently working closely with a leading financial services company based in the Solihull area. If you have previous customer service experience in a telephone based role, dealing with customers on a daily basis this could be the perfect role for you. Any experience dealing with mortgages would be a big advantage but this is not essential.

The purpose of this role is to work as part of a telephone based team handling new lending enquires, communicating with brokers to develop and maintain excellent relationships. Further duties and responsibilities include:

  • Effective handling of all new lending enquires, keeping up to date with changes in regulation and lending criteria
  • Liaising with underwriters and communicating lending decisions made to brokers and direct customers
  • Proactively chasing outstanding information
  • Accurate recording of call based data and information
  • Organising own daily workflow, ensuring that processes and procedures are adhered to at all times and tasks performed to agreed service standards

Skills and experience required

  • Strong telephone based customer service experience
  • Excellent written and verbal communication skills
  • Attention to detail with emphasis on maintaining target call volumes

If you would like to be considered for this opportunity then please don't hesitate to click apply or call Gareth Cottom on for further information.

Recruitment Zone acting as an employment agency in regard to this advert.