Operations Support Officer / Scheduler / Housing Repairs

£19909/annum £19,909 per annum
14 Apr 2018
21 Apr 2018
Contract Type
Full Time
Operations Support Officer / Scheduler / Housing Repairs / Property Maintenance
Basis: Full Time
Hours: 37 Hours
Work Pattern: Monday to Friday between the hours of 8am to 7pm
Type: Permanent
Salary: £19,909 per annum
Location: Birmingham

Our client is one of the largest and most successful housing groups in the Midlands
providing around 30,000 homes with a turnover of £140 million per year. They want everything they do to help achieve their vision of ‘Creating places where people are proud to live and work’ and to put their customers and employees at the very heart of this delivery.

This division is an important part of the Group providing repairs, maintenance, planned works,
cleaning and grounds maintenance services to 24,000 properties, primarily within the Group, but also externally.

It has more than doubled in size over the last 2 years, with further growth planned. This continues to be an exciting area of the business to be a part of.

They are looking for an Operations Support Officer to join the recently expanded team in Birmingham. Reporting to the Senior Operations Support Officer, the role will be responsible for the operational and administrative support for a team of Trade Engineers, Supervisors, Surveyors and Managers.

Primarily the role involves the scheduling of repairs appointments using Kirona DRS (Opti-time) and their housing management system MIS Active H. A key success measure for the role is creating maximum efficiency and ensuring key performance indicators are maintained by ensuring repairs appointments are kept, and that repairs are completed “right first time”.

The successful candidate should have a good level of general education, and will preferably have some experience of working within a repairs and maintenance environment scheduling repairs. The candidate should also have a strong customer focus and is motivated to meet targets in a busy environment.

Closing Date: 23rd April 2018
Interview Date: 1st May 2018

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