Virgin Media - Customer Retentions Advisor Excellent Commission

Sitel UK Ltd
£16000 - £20000/annum incl. excellent commission & perk
14 Apr 2018
21 Apr 2018
Contract Type
Full Time
Are you high energy, with a passion to succeed? Can you see yourself in an exciting, sales based role? Do you want to work on behalf of a world renowned brand?

We’re looking for people that are:

Self-Motivated / Target Driven: Tenacious, driven, competitive nature with a keen desire to be successful within a challenging and rewarding sales environment.
Resilient: Ability to handle objections from a diverse customer profile.
Negotiation Skills: Excellent Interpersonal skills and relationship building qualities.
Communication: Effective Listening skills along with excellent communication abilities.
Team Work: A Key Team player; able to work alone as well as part of a successful team.
Computer Literate: Competent in use of MS Word, Excel, Outlook, CRM and internet based applications.
Positive Attitude/Enthusiasm: Innovative and dynamic, self-confident and motivated.
The Job Role

Our customers expect to be dazzled. Whether it’s TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we’re 110% focused on making their lives easier, richer and a little bit more fun.

It’s doing things different. It’s changing the game. And to make that happen our people need to be a little bit different too. Forget about pen pushers and clock watchers. Our people are super sharp and switched on. Flexible, friendly and up for any challenge. So if you join us as a Customer Retentions Advisor, get ready for something new.

We love our customers and we hate to see them go. So when customers call to break up with us, you’ll see if you can make things right. It’s all about listening. If you can turn a negative situation into a positive experience, you’ll help them decide to stay. You’ll make them happier by telling them about other great Virgin products and services they could be enjoying - beating your own targets and helping the team beat theirs at the same time.

We always do right by our customers, the same goes for you too! Hard work is always rewarded with an excellent commission structure that means a monthly bonus on top of your weekly wages, as well as regular prizes and incentives.

Pay: £7.48p.h (£7.93 over 25) + Uncapped Commission. OTE £20’000

Working hours:

Monday- Friday between 8am- 8pm. 1 in 3 Saturdays between 8am-6pm

37.5 Hours per Week

Location: Stratford upon Avon

We are conveniently located a 5 minute walk from Stratford-Upon-Avon Parkway Station.
Post Code- CV37 9HY.
Benefits include:

20 days holiday + statutory bank holidays
Excellent Career Opportunities
Reduced Gym Membership - Everyone active
Eye Care Vouchers
Pension schemes
Corporate discounts
Fruity Tuesday! Free fruit every week
Casual Dress code

SITEL is a global telecommunications firm that works in partnership with big brand names. Working in partnership with firms which pride themselves on delivering a premium service, SITEL provides first rate customer service and telecommunications solutions to further our client’s customer service practice and ethos. With sites stretching from Canada to New Zealand and over 60,000 employees worldwide, SITEL provides a dynamic and supportive environment within which to work, develop and progress.

Whether you would like to continue your career in a customer service focused operation, are interested in learning and development or have always seen yourself as a future IT professional, SITEL provides a career map through which the possibilities are refreshing and progressive

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