Senior Performance Analyst Legal Ombudsman - JID5115

Recruiter
SpinWell Global
Location
Birmingham
Salary
Up to £400 per day
Posted
14 Apr 2018
Closes
18 Apr 2018
Sector
Legal
Contract Type
Full Time

Job Title: Senior Performance Analyst – Legal Ombudsman

REF: 28199
The Maximum Pay Rate: £400 Umbrella
Location: Birmingham
Contract Length: 3 months with possible 3 month extension
Clearance Level Required: BPSS/DBS
Additional Info: INSIDE IR35

Job summary Reporting to the Senior Ombudsman responsible for our Operations Hub, you will manage the strategic and tactical forecasting and capacity plans driving and embedding the full end to end business planning process across our casework. You will be accountable for forecasting casework demand volumes, handling times, reviewing of historical trends, events and financial budget to predict future workload demand along with gross and net FTE requirements on a 12 month plus rolling week by week basis. You will also track report and analyse daily/weekly performance, highlighting any variances to plan to form discussion with exec and directors regarding recruitment, financial and contingency plans. You will also provide support to the budget setting process and to inform the recruitment pipeline, whilst providing scenario modelling for any tactical and strategic changes within operations department. In addition the role will be expected to contribute to driving further business improvement that enhances both customer experience and cost to serve. You will also be required to assure data provided for both internal and external purposes. To apply for this role you must have at least 2 years’ experience in a support team forecasting and analytical management role, responsible for managing and developing forecasts. Sitting in a new operational hub, this is a new role whose purpose is to provide insight and data to improve our operational management, resource allocation and performance-: • Forecasting: ensure robust and evidence-based business planning by accurately forecasting future demand, capacity, staffing requirements and predicted performance against KPIs; • Analysis: undertake sensitivity analysis and model alternative scenarios to understand how resilient business and delivery plans are to change; • Management Information and reporting: produce high quality management information, reporting on performance against plans at strategic, operational and tactical levels; and • Continuous improvement: ensure a clear performance improvement trajectory and an evidence-based understanding of how to drive continuous improvement across the scheme. Key responsibilities UForecasting 1. Generate, update and test planning assumptions for the operational forecasting and capacity model to inform: • predicted demand, staffing requirements and performance against KPIs on a 12 month rolling basis to inform LeO’s annual business plan; and • monthly and quarterly operational delivery and performance plans for review by the Management Team. 2. Maintain a simple future demand forecasting model, informed by horizon scanning intelligence from across the business on a 12 month rolling weekly basis; 3. Continually review forecast accuracy to ensure deviations in volume predictions are understood and any known drivers inform future forecasting of volumes and performance; 4. Report, plan and advise on FTE requirements to inform budget setting and workforce planning/recruitment pipeline; 5. Provide an annual budget forecast in line with finance and business spend 6. Model scenarios to inform tactical and strategic decision-making within the operations hub; UManagement information 7. Track, report and analyse daily/weekly performance across all reporting streams, highlighting variances to plan to inform discussions with Management Team and Operational Management Team about recruitment, delivery, budget and contingency plans; 8. Define and develop MI and reporting requirements and manage the production of meaningful output (using data from Power BI, SQL server, MS Dynamics and excel models) required to present at an operational and senior stakeholder level; 9. Ensure processes to collate information required for the forecast and capacity plans are robust and highlight any process flaws to capture data across the Legal Ombudsman (inclusive of finance, HR, PMO, operations) and lead the plan to resolve;

UExperience Essential: • Minimum of 2 years’ experience in a forecasting and analytical role. • Work with a management team providing analysis, data and capacity modelling to inform corporate decision-making. • Proven ability to manage staff, manage performance and coaching. • Experience of operational and budget planning, including scenario planning and sensitivity analysis. • Demonstrable experience of problem-solving and performance management. • Experience of analysing complex written and numerical material and identifying and summarising key issues. • Ability to work collaboratively across functions and teams and to influence colleagues at various levels. • IT literate – MS Office, MS Dynamics, advanced Excel skills and experience of Power BI. • Communication: strong oral and written communication skills, and able to produce brief, proportionate and strategic written materials for Boards, Management Teams and operational boards. • Self-management: proven ability to work independently to achieve targets and deadlines, and prioritise complex and competing demands. Desirable: • Experience of corporate business continuity planning. • Experience leading a business support function. • Direct experience working with internal and external audit, and Board sub-committees.

Essential: • None. Desirable: • Degree or equivalent professional qualification/experience in mathematics, statistics or other discipline relevant to this role. UExperience Essential: • Minimum of 2 years’ experience in a forecasting and analytical role. • Work with a management team providing analysis, data and capacity modelling to inform corporate decision-making. • Proven ability to manage staff, manage performance and coaching. • Experience of operational and budget planning, including scenario planning and sensitivity analysis. • Demonstrable experience of problem-solving and performance management. • Experience of analysing complex written and numerical material and identifying and summarising key issues. • Ability to work collaboratively across functions and teams and to influence colleagues at various levels. • IT literate – MS Office, MS Dynamics, advanced Excel skills and experience of Power BI. • Communication: strong oral and written communication skills, and able to produce brief, proportionate and strategic written materials for Boards, Management Teams and operational boards. • Self-management: proven ability to work independently to achieve targets and deadlines, and prioritise complex and competing demands. Desirable: • Experience of corporate business continuity planning. • Experience leading a business support function. • Direct experience working with internal and external audit, and Board sub-committees.


This job was originally posted as www.totaljobs.com/job/80959705