Quality Assurance Coordinator

Recruiter
Secure Trust Bank Ltd
Location
Solihull
Posted
14 Apr 2018
Closes
16 May 2018
Contract Type
Full Time
At Secure Trust Bank, we know that sustainability is key to our ongoing success therefore ensuring our processes are efficient and compliant is core to our strategy.

Our Quality Assurance Coordinators support our operational areas by ensuring all processes are efficient and compliant and that governance documents, policies and procedure maps are in place and kept up to date. We are currently seeking a Quality Assurance Coordinator to join our Motor Finance Operation, this is an ideal opportunity for a 'first step' into a business change or risk role.

The role

As Quality Assurance Coordinator you will be responsible for mitigating conduct risk in the Motor Finance Operation by ensuring that all processes are compliant, efficient and appropriately documented, proactively identifying new risks by closely monitoring complaints data and acting accordingly upon them.

You will conduct incident reviews and recommend remedial actions in line with our risk management strategy, providing data and MI to the Executive Committee as required.

Process improvement is a fundamental part of our culture therefore you will be expected to continuously seek process efficiencies and ways in which we can exceed our customer expectations with regards to the service they receive.

What you will bring

Front line financial services experience is essential, ideally within Motor Finance or Hire Purchase lending environment. You will be experienced within a process improvement or quality assurance role with excellent attention to detail.

Pro-activity is essential as you will be expected to act upon your own initiative.

The benefits

At STB you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover.

As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and have an onsite canteen offering hot and cold food and a pool table to help you unwind during breaks.

We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.


This job was originally posted as www.totaljobs.com/job/80968077