Customer Care Coordinator

FastTrack Management Services Limited
£9.50 - £10/hour
14 Apr 2018
21 Apr 2018
Contract Type
Full Time
We are currently searching for a Customer Care Coordinator for our client a highly successful housing developer that has experienced steady growth and has established themselves as a leading name in the Residential market.

Role duties:

To support the Customer Service Manager in managing all customer related issues through to resolution, by managing the administration of the department to ensure it operates efficiently and effectively.

- Ensure all calls received into the department are answered professionally and courteously, and issues logged appropriately.
- Communicate with the Customer Service Manager to ensure all defects are dealt with by the appropriate personnel.
- Maintain the relevant Customer Service log/monitor.
- Provide administrative support for the Department, such as handling and responding to all customer correspondence, collate site/sales paperwork, filing etc.
- Liaise with Buying Department - order materials as and when required.
- Coordinate schedule of work for the maintenance team.
- Carry out post-completion courtesy calls to customers.
- Support the department to ensure any issues that arise post-exchange are effectively and efficiently dealt with.
- Update weekly reports and distribute to relevant personnel.
- Carry out other appropriate ad hoc duties as and when required

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