Change Manager

14 Apr 2018
21 Apr 2018
Contract Type
Full Time
We are SCC - Specialist Computer Centres . We provide ITIL standard support services to an ever expanding customer base and now have an exciting career opportunity for a talented individual to join our Change Management team at our Customer Response Centre in Birmingham .

The role :

• Process governance, management and escalation ; acting as the central point of reference and escalation for the change user community, addressing issues and resolving conflicts .

• To provide stability as a consequence of introducing change to a production environment .

• Chair Change Advisory Boards in line with CAB process guidelines

Main Duties of the Job :

• Apply structured methodology and lead change management activities

• Perform due diligence on all changes to ensure mitigation is in place

• Assess and minimise the change impact

• Complete change management assessments

• Assess whether the request for change is chargeable r forms part of normal operations work .

• Ensure changes are being implemented at the right time for the right reason

• Enable and support reinforcement mechanisms to ensure the CM process is not breached, bypassed or misused

• Create and support change management strategy

• Identify and manage anticipated resistance

• Consult and coach project teams

• Support communication efforts

• Support and engage senior leaders

• Coordinated efforts with other specialists

• Evaluate and ensure user readiness

• Manage stakeholders

• Track and report issues

• Define and measure success metrics and monitor change progress

• Manage the portfolio and change load

• Reduce number of unsuccessful changes

• Automate tasks wherever possible

• Support the Problem Management function by assisting with the post implementation review for changes that are causing P1/P2 incidents or deemed unsuccessful

Skills Knowledge & Experience :

. Change Management experience

• Good interpersonal skills, with the ability to communicate clearly and effectively

• Identify the work required and organise facilitate and /or perform the work with only minimal guidance form management .

• Good analytical skills and a structured and methodical approach

• Highly organised, with the ability to plan for short- to medium term objectives

• Strong service attitude; builds lasting customer relationships, strives for efficiency
and effectiveness catering for internal and external resolvers

• Commitment to quality standards and continuous improvement

• Demonstrable customer presentation experience to all levels of customer interface

• Delivery of effective training packages in line with defined process and procedure packages (Internally & external to customers)

• Extensive experience in customer/ business interface communication – the ability to support a customer in the understanding of the ITIL structure and process and champion the change management process, aligning this with the customer’s processes and expectations.

• ITIL V3 Foundation accredited

Interested ?

Then click the response button now

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