Customer Relations Advisor

Search Consultancy
14 Apr 2018
21 Apr 2018
Contract Type
Full Time
Are you an experienced Customer Service Advisor? Are you a confident people person? Are you comfortable dealing with a high volume of inbound calls in a professional manner? Have you considered a career as a call handler?
Our client is looking for call handlers to join their business based in central Birmingham. You will be responsible for providing high quality resolution to both complex and specialist enquiries which are often confidential and sensitive. You will be taking incoming calls from customers who have got a query about travel money cards.

* Taking inbound calls from service users
* Identifying caller and offering support and guidance
* Maintaining and delivering a first class customer service experience at all times
* Representing the Brand name in a positive and professional way at ALL times
* Have a close eye for detail in all that you do
As the primary contact between the business and its users you'll be expected to ensure that every customer receives the same level of assistance and guidance you yourself would expect.
To deliver that you must be able to demonstrate:
• A caring, mature and supportive empathy towards others.
• A non-judgemental, impartial and confidential approach to supporting others.
• Respect for the diversity of our colleagues and clients.
• Willing to work within our values, procedures and policies.
• Good listening skills and good verbal communication skills.
• Basic IT skills suitable for accessing our webpages, internet and emails.
• Friendly, reliable, approachable and a confident team player.

If you're passionate about delivering a high-quality personal service, no matter the query or enquirer then this is for you, don't hesitate, and apply today.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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