Call Centre Advisor / Negotiator

Perfect Katch
£15,000 per annum increasing after probation
14 Apr 2018
09 May 2018
Contract Type
Full Time
Our client is looking for collections advisors to work within their busy and friendly team. This role is permanent and full time, working a shift pattern between the hours of 9am-6pm, Monday-Friday. The salary for the role will increase after the successful completion of a 3 month probation period. They also offer a good bonus scheme and monthly incentives.

Principle Responsibilities:

·Deal confidently with inbound and outbound calls in a call centre environment.

·Liaise with customers and third parties to recover overdue balances

·Assess affordability in line with guidelines and negotiate realistic payment plans

·Accurately record and note details of calls, payment plans and store relevant documents

·Submit customer queries to clients following them through to resolution

·Adhere to Data Protection and security procedures

Skills required:

·Whilst previous experience of working in collections, telesales or customer services in a call centre environment is beneficial there will be full training given

·Confident with the ability to communicate well over the phone

·Able to listen well and negotiate appropriate solutions

·Strong IT skills

·Able to maintain confidentiality

·Positive and motivated with a “can do” attitude

This is an excellent opportunity to join a good team in a company with an excellent reputation. For the successful candidate, the company offer excellent benefits which include 22 days’ annual leave, medical cover, gym membership, a subsidised restaurant on site and free parking, as well as a full induction and training.

This role would suit candidates living in Leamington Spa, Warwick, Kenilworth, Stratford upon Avon or Coventry

If you are already registered with Perfect Katch Ltd, then please contact us to discuss suitability for this position.

Perfect Katch Ltd only operates in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Perfect Katch Ltd acts as an employment agency for permanent recruitment as defined by the Conduct of Employment Agencies and Employment Business Regulations 2003.

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