Problem Manager/Problem Management Analyst

16 Apr 2018
23 Apr 2018
Job Type
Contract Type

Role: Problem Manager/Problem Management Analyst

Location: Telford

Salary: Competitive

We are seeking a Problem Management Analyst to join a leading financial services organisation to work within their IT Service function; the role will require you to have experience in a similar role in order to hit the ground and recommend continuous improvements of an established problem and incident management function. In this role you will work with a growing organisation along with access to a fantastic salary & benefits package in addition.

Key Responsibilities

  • Responsible for the completion of problem management activities and processes through analysing and prioritising of issues
  • Deliver timely, effective and clear communications to management and wider business stakeholders
  • Lead and be accountable for the problem review forum to deliver business outcomes, producing reports, managing actions, reviewing workarounds and delivering results
  • Review and analyse data to produce management information/reporting on incidents, related problems and events on a defined basis

Key Skills

  • Excellent communication skills, influencing and negotiation skills
  • Ability to think analytically with good problem solving skills
  • Knowledge of business processes and regulatory frameworks
  • Experience and demonstrable understanding of the ITIL framework

You will be joining a company focused on internal development and growing employees skill set. Along with this you will obtain a competitive salary along with a number of additional benefits listed below.

  • Generous annual leave
  • Bonus plans
  • Lucrative company pension scheme
  • Private medical insurance
  • Employee assistance programme
  • Life assurance

Please call or send your CV for further details

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age