Financial Inclusion Support Officer

12.12 - 12.64 GBP Hourly + GBP12.12 - GBP12.64/hour
16 Apr 2018
17 Apr 2018
Public Sector
Contract Type
Financial Inclusion Support Officer

Job Purpose
1. The post holder will be responsible for the provision of support, guidance and advice to improve money management and digital skills to residents within the Borough to ensure effective recovery of all monies owed to the Council. The post holder will work closely with other external organisations and internal teams to provide a holistic approach with regards to money management and digital skills and will sign-post as appropriate.

Main Activities (Corporate)
1. Be committed to the Council's Vision and carry out work within the spirit and intention of its core values.
2. An understanding and awareness of the concept of "Making Every Contact Count" (MECC), attending training where necessary.
3. To be accountable for delivering an end to end service to provide our residents with the necessary help and advice to help them pay their Council bills.
4. To network and develop partnerships with relevant stakeholders.
5. To represent the Authority at meetings, creating and maintaining links with relevant outside organisations and presenting a positive external image of the Council.
6. To make use of technology available to improve communication within the Team and the Council as a whole.
7. To carry out all the work within the spirit and intent of relevant legislation and Council policies and procedures, e.g. Equal Opportunities, Health and Safety, Customer Care, etc.
8. To work in accordance with the Health and Safety at Work Act 1974.
9. To undertake personal development commensurate with the duties and responsibilities of the job.
10. 9. To comply with Data Protection legislation.

Main Activities (Service Related)
1. Co-ordinate and deliver money management skills to residents of the borough identified as at risk of financial exclusion including those residents claiming Universal Credit.
2. Co-ordinate and deliver advice and support to residents of the borough to manage their Universal Credit claim online including accessing and using on-line services
3. To be the Universal Credit champions for NBBC providing advice and information to other internal teams and to liaise with the DWP regarding promotion of Universal Credit within the Borough
4. Work in partnership with other organisations and teams to develop effective working relationships.
5. To have an awareness of issues and vulnerabilities of residents and make referrals as needed e.g. child protection, drug and alcohol misuse, domestic violence etc.
6. To participate fully and facilitate all aspects of financial inclusion initiatives.
7. To keep robust records of all support and advice provided to customers as well as actions taken. For Universal Credit claimants the information should be recorded in accordance with the Management Information requirements of the DWP.
8. Evaluate, using appropriate data, the effectiveness of any money management and/or digital skills delivered to residents.
9. Evaluate the success of financial inclusion projects and make recommendations for improvement and scalability if required.
10. Provide timely updates as required regarding the support, guidance and advice given to residents including outcomes.
11. Process and monitor arrangements for all Council debts, including attachments to benefits, attachments to earnings and any other appropriate recovery action.
12. To carry out the appropriate checks and make referrals as necessary with regard to cases that will be sent to Enforcement Agents.
13. To take the necessary action to trace residents with monies outstanding that have left with no forwarding address and update accounts as appropriate. Where necessary arrange for any write off action to be processed.
14. To deal with correspondence ensuring that the residents with monies outstanding receive the correct notice of any recovery action.
15. Deal with complex enquiries and respond in writing, on the telephone or face to face as appropriate.
16. Have a working knowledge of the computer system and be aware of the importance of data quality.
17. To undertake such other duties appropriate to the grading of the post