Customer Service Advisor x 2

Recruiter
CV-Library
Location
Shrewsbury
Salary
19602.00 - 19602.00 GBP Annual + GBP19602/annum GBP19,602 pa
Posted
16 Apr 2018
Closes
14 May 2018
Sector
Public Sector
Contract Type
Permanent
Customer Service Advisor x 2
Salary - GBP19,602 pa (rising to GBP21,281 pa following successful probation)
Location - Notional base will be Telford. Interim period will be based at Shrewsbury
Permanent, 37 hours per week x 1
Temporary (12 month), 18.5 hours per week (Salary pro rata)

Our client has 12,000 homes, 25,000 customers and 600 employees. They are a strong, resilient and effective provider of homes and care services throughout Shropshire and Staffordshire. The Group has ambitious plans to build more homes and provide even better choice for their customers and communities.

An exciting opportunity has arisen for a Customer Services Advisor to join their Customer Service Team.

The key responsibilities within this role will include answering telephone calls to provide an immediate response; you will deal with enquiries and also take steps to put into action any service agreed with callers, dealing with tenants requests.

The successful candidate for this role will ideally have previous experience with volume call handling within a customer service environment. With strong I.T skills including Microsoft Word and Excel, you will be a good problem solver with an excellent telephone manner. A strong communicator, you will be clear and concise and will have the ability to handle difficult customers. With a flexible approach, you will work well to meet deadlines and be able to work under pressure.

Requirements:
Previous experience in a similar role and of delivering high quality effective customer service through a high volume, high pressure environment.
Ability to organise work and work on own initiative to achieve targets/goals through others.

Closing date: 30th April 2018
Interview date: w/c 7th May 2018