2 x Application Support Analyst

16 Apr 2018
26 Apr 2018
Contract Type
Company description:

Airbus Group

Job description:

Have you supported applications / software before? Are you looking for "more than" a desktop or helpdesk role? Do you enjoy digging around, finding the root cause of problems and then rolling out the solution? Are you passionate about delivering good customer service and building a long term business relationship with your customers?

Then this is the role for you!

We are looking for a 2 x Application Support Analysts to join our Newcastle office.

The Application Support Analyst's role is to deliver support to end users with respect to Airbus Defence and Space software applications within the Public Safety sector. Primarily supporting operational data management (back office software applications), automated resource location (asset tracking), mobile data communications systems, emergency preparation and response systems.

You will be working on support issues that have already gone through the Customers 1st line response and therefore speaking to their technical people. The issues you could be dealing with are software bugs, running SQL reports / SQL queries and assisting with software upgrades and roll outs.

There is occasional UK travel for this role.

The successful candidate will need to gain UK Security Clearance in order to undertake related work in accordance with business needs. • Responding to incidents in accordance with the customer's Service Level Agreement (SLA).
* Progressing incidents and ensure incident history is updated via the Incident Management software tool.
* Undertaking problem identification and resolution involving re-creation of the incident, configuration analysis, data investigation or by site visit if required.
* Providing the ability to test the validity of customer calls using their own data
* Providing support to the Software Development Team during fault investigation, development and emergency changes.
* Conducting product demonstrations, implementations and training and to ensure product documentation is maintained.
* Carrying out annual review meetings with customers and ensure all actions are followed up within the target timescale.
* Attending exhibitions and support pre-sales initiatives with current or prospective customers as appropriate.

Seeked profile:

* Experience in a similar applications support / Software support role
* Strong analytical and communication skills.
* Strong general IT skills primarily in a Microsoft Windows environment.
* Adaptability to changes in tasks / priorities and able to work under own initiative.
* Acquire new skills and knowledge rapidly and share them with others.
* Ability to cover Potential 24/7 on-call rota.

Any of the following would be desirable, but not essential as training will be provided:
* Microsoft SQL Server
* Oracle
* ITIL awareness

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.