Switchboard Operator

Recruiter
Redwood Search
Location
Warwickshire
Salary
194.00 - 17544.00 GBP Annual
Posted
16 Apr 2018
Closes
14 May 2018
Contract Type
Permanent
Switchboard Operator
Leek Wootton, Warwickshire
Full time & part time hours available
Monday to Friday
Full Time - GBP15,486 - GBP17,544 (37 hours per week)
Part Time - GBP6194 -GBP7017 (14.8 hours per week)

Our client is looking to recruit two Switchboard Operators based in Warwickshire on a fixed term contract until October 2018.

MAIN RESPONSIBILITIES:

  • To provide a high-quality telephone call handling service to the public and to the Force in accordance with performance targets.
  • Where suitable, to provide the first line resolution by giving information to callers from the FAQ (Frequently Asked Questions) database.
  • Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives.
  • To maintain and update (for example numbers and departmental changes) the Switchboard directory.
  • To monitor and Maintain the voice mail system to ensure messages are being taken.


PERSON SPECIFICATION

  • A general education to GCSE standard (grades A - C) or equivalent.
  • Experience of using Windows based IT systems.
  • Experience of working in a customer service environment.
  • Proven ability to maintain a professional service to customers when under pressure.
  • The ability to gather information using appropriate questioning techniques.


SPECIAL CONDITIONS

  • Required to wear a uniform
  • Infrequent travel to other locations as required.
  • Exposure to disturbing/unpleasant images or tasks


Recommend your family and friends to us and on their successful placement, we will give you up to GBP250 worth of vouchers of your choice. (T&C's apply).

Please visit our Redwood Search website to find more roles!