System Support Officer

12.16 - 12.16 GBP Hourly + GBP12.16/hour
17 Apr 2018
15 May 2018
Public Sector
Contract Type

Role is to provide application/systems support to our Revenues & Benefits Team. This will involve dealing with queries face to face, over the phone and via email and liaising with our application provider Capita. Candidate will also be required to produce performance information, respond to FOI requests and run reports on a daily, weekly and monthly basis. Procedures are available for most tasks undertaken by this role but previous experience in a similar application support role would be advantageous.

Scope and Responsibilities:

To assist in supporting all operational functions within the Systems Support Team in order to meet the objectives and deliver the outcomes as determined within the Divisional Plan, and wider Council agenda

Key Tasks:

1. Ensure that all tasks are completed to a timetable agreed with the Systems Support Shared Services Manager, and bring to their attention any matters that affect the attainment of the timetable.

2. To cover in the absence of other team members.

3. To provide performance information in respect of all work carried out by the Division both on a daily basis in the form of system reconciliations, and at varying intervals as agreed (e.g.) weekly and monthly performance monitoring.

4. To produce information in the requested format for both grant, subsidy, government returns and freedom of information requests as well as internal statistical requirements.

5. Monitor and test the quality of output being produced from all systems within the Division and bring to the attention of the responsible operational manager where there are concerns as to the accuracy or legitimacy of data provided.

6. Undertake sample quality checks to ensure accuracy and correctness of checks undertaken by each section as directed by the Systems Support Shared Services Manager/

7. Test all new software releases in conjunction with operational managers to ensure their correctness, robustness and recommend/support any changes necessary to working practices and procedures.

8. Report any cases of suspected fraud/financial irregularity to the Systems Support Shared Services Manager

9. Ensure that all system produced management/reconciliation reports are produced, checked, monitored and acted upon where appropriate.

10. Ensure all parameters are input enabling the on-line system to produce necessary documentation in the correct format and with minimal disruption to the operation of the Division.

11. Attend user groups and internal working groups on behalf of the Division as required by the Systems Support Shared Services Manager.

12. Organise and where appropriate deliver training to staff in the use of technology within the Division. In addition, provide back up to the various sections for providing technical training on legislation as well as current practices and procedures.

13. Maintain a good working knowledge of all legislation relating to Housing, Housing Benefit and Council Tax Benefit/Support, Council Tax and Non Domestic Rates.

14. Assist the Systems Support Shared Services Manager in implementing new initiatives and where appropriate to lead projects as appropriate to ensure best practice is adopted and recorded.

15. Responsibility for monitoring and ensuring systems procedure manuals are kept up-to-date.

16. Assist the division to introduce programmes of change in best practice at minimal disruption to the day to day operation and support the Systems Support Shared Services Manager to undertake ad-hoc project work.

17. To undertake personal development commensurate with the duties and responsibility of the job.

18. To be aware of Health and Safety legislation and, so far as is reasonably practicable, ensure compliance with the Health and Safety at Work Act, and the Council's Safety Policy.

19. To carry out any other reasonable duties as may be required by the Systems Support Shared Services Manager from time to time, including one-off projects