Customer Care Advisor

Recruiter
CV-Library
Location
Cannock
Salary
16000.00 - 20000.00 GBP Annual + GBP16000 - GBP20000/annum Additional benefits
Posted
03 May 2018
Closes
31 May 2018
Contract Type
Permanent
Customer Care Advisor - Software Solutions

Based in Cannock, Staffordshire

Basic salary of between 16,000-20,000 depending on experience + Company profit share and additional benefits

The Company:

My client are an extremely well established software company that provide solutions for various industries including Sport and Leisure and Health and Beauty. They are looking for a technically minded customer service focused individual to join their team in Cannock. If you are looking for a long term career where there is genuine progression opportunities and full training and ongoing support is given then this could be an excellent opportunity for you

The Role:

* Answering incoming calls on the support telephone line to help clients with any issues or queries they may have

* Logging the details of every call and investigating so you can come up with a solution

* Monitoring any support calls to make sure they are resolved in a quick and efficient manner

* Identifying priority calls and making sure to escalate a call if necessary

* Working hours are Mon-Fri 8.30am-5.30pm but the whole team work on a rota to cover Saturdays, You will not be required to work every Saturday though

The Person:

* Someone who has a strong emphasis on customer service

* Good technical knowledge and experience in a support desk or technical support role is essential

* Any software experience would be beneficial

* Someone who has drive and is looking for a long term career opportunity

* Excellent communication skills are needed

* Able to problem solve and provide first class customer service

The Package:

* Basic salary of between 16-20k depending on experience

* Career development opportunities

* Company profit scheme

* Pension

* 24 days holiday which rises with length of service

Richard Irwin is responsible for this role, if you'd like to discuss further please call on (Apply online only)

Cordant Recruitment are an equal opportunities employer and as such encourage applications from all sections of the community.

Cordant are acting as a Recruitment Agency in relation to this position

Cordant Group is an equal opportunities employer