Human Resources Administrator
As a Human Resources Administrator you will be progressive, hands-on and customer-obsessed with the credibility to succeed in a fast moving and customer-focused environment.
You will gain exposure to many different aspects of the business and may have the opportunity to work on site based projects. At all times you will focus on delivering the highest quality service to our internal and external customers.
Reporting to an HR Advisor, you will play a critical role in delivering the HR plan at our Coventry Fulfilment Centre. You will work closely with the HR and operations team across the site to ensure a great experience for our associates and managers at every stage of their employment with Amazon.
General Scope of Role:
The HR Administrator is the first point of contact for on-site HR services within our Fulfilment Centres, working closely with HR Shared Services to ensure a seamless employee experience and maximize transaction efficiency, providing 24/7 cover. This key HR role supports the operation of the FC by contributing to the delivery of the HR plan, ensuring all employee lifecycle transactions are accurate and timely as well as helping us to build engagement across site.
Company Culture Steward
You will uphold Amazon’s leadership principles when interacting with team members, associates and managers and are able to identify behaviours which do not align with leadership principles and give feedback accordingly. You understand and promote employee benefits programs and participate in the on-boarding orientation events for associates.
Organisation Development and Planning
You will attend business briefings, keep up to date with Company news and performance, and proactively keep up to date with Employment Law trends and changes to understand the wider context of operating within an HR team and the impact of role delivery. You will understand core business objectives, and the roles and responsibilities of the members of your local team.
You will seek associate views on issues at work; listen and understand Associate queries at Ask HR and through HR Gemba, the Employee Voice Tool, and the VOA Board. You will conduct Champion of the Associate Questionnaires, collate feedback and resolve individual issues. You are able to apply policy in everyday interactions and relate policy information accurately to associates.
Workforce planning and Recruitment
You will coordinate and own hiring events on site, managing all related logistics, escalating timetable conflicts and resource shortfalls where appropriate. You will also support site specific on boarding process and new employee orientation ensuring a strong focus on engagement and where necessary early problem solving for new hires regarding their early experiences of Amazon.
Talent Management & Development
You will help train new team members in processes and help coach associates. You will also be your site Manager Buddy on the FC floor for all key people related processes, actively training and maintaining good practice. You are a key part of the manager on boarding process with the smooth running of site processes and actions related to people as an indicator of your focus and commitment to good learning for managers.
You are the primary owner and facilitator of the site ticket management process and are able to run all related metrics including absence and attrition data. You will collect data, pull reports from HR tools, key in and maintain data in the system and will be able to raise the Andon if there is an error in expected output. You will understand the benefit programs and are able to articulate key features to associates, serving as a point of contact to answer questions from employees - and where possible promote and encourage self-service behaviour. You will own the scheduling and logistics for core processes on site. You will be actively involved in "standard" case management activities, taking notes and generating standard associated administration and communications for such cases, ensuring good meeting conduct, support and advice for managers aligned to policy guidance.
- Naturally customer service obsessed
- Able to operate with discretion, reliability and role modelling leadership principals
- Able to handle sensitive and personal information
- Able to operate Microsoft Office, specifically Excel with confidence
- Able to work without close supervision, multitask, organise and prioritise workloads
- Possess excellent communications skills, interact comfortably with people at all levels
- Experience working with hourly paid/shop floor employees
- Hands-on attitude, flexible and adaptable and willing to provide additional discretionary effort
- Possess a high level of attention to detail
- Able to operate in a challenging and fast paced environment
- Able to understand directions given
- Able to seek support to enable clarity of purpose
Preferred Skills and Qualifications:
- Ideally CIPD qualified / part-qualified
- Fluency in English required - verbal and written
- Good IT literacy (excel, computerized HR systems e.g. PeopleSoft)
- Knowledge of employment law and HR / Payroll practices advantageous
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