Customer Services Advisor

Recruiter
Anonymous
Location
Cannock
Salary
Competitive
Posted
08 Jun 2018
Closes
06 Jul 2018
Contract Type
Permanent
Overall Job Purpose
We are looking for experienced Customer Services Advisors to work within the Customer Services Team to control and manage customer requirements in an effective and efficient manner to achieve performance and service level targets, meeting customer expectations and resolution of queries and complaints.
In order to be considered for this position you must possess excellent customer facing skills, organ-ised, have knowledge of the UK logistics industry and ideally European imports and exports. You will need to consider yourself as sharp, organised and can problem solve working within a fast pace en-vironment.
Experience in the logistics industry is preferred for this position along with a friendly personality as the main focus for this role is building and retaining strong relationships with existing and new cus-tomers.
Location: Walsall, Cannock
Salary: GBP16 - GBP18k
Industry: Logistics

Job Title: Customer Service Advisor
Responsible To: Customer Service Manager
Overall Job Purpose
The role will be to work within the Customer Services Team to control and manage customer require-ments in an effective and efficient manner to achieve performance and service level targets, meeting customer expectations and resolution of queries and complaints. You will log details into our IT sys-tem to ensure the database is up to date.
In order to be considered for this position you must have previous Customer Services experience with excellent customer facing skills, organised, have knowledge of the UK logistics industry and ideally European imports and exports. You will need to consider yourself as sharp, organised and can think well on your feet in a fast paced working environment.

Main Responsibilities
•Managing the daily SDM report of all AM/Timed and premium consignments with a possible extension to Economy freight
•Checking held over report and carrying out corrective action
•Monitoring new/ghost scans
•Processing the previous day 'failure' report
•First point of contact for all incoming queries via phone call and E-mail
•Email address created to direct all first contact E-mails into which will be monitored by the Reactive Sector
•Recording and inputting information into the service failure log
•Generate bespoke customer KPI reports in line with customer expectations for all Corporate Accounts
•Daily, weekly, monthly, quarterly and annual reports for Customers
•Damage Report
•Processing all customer returns
•Monitoring and actioning all RCR's
•Customer Manifesting
General Responsibilities
•Working towards and supporting Company goals, values and objectives.
•Ensure the highest level of quality of service is provided.
•To complete all necessary administration duties.
Required Skills
•Excellent customer facing skills.
•Someone who has exceptional interpersonal skills
•Highly organised, strong and influential communicator.
•Knowledge of UK logistics and ideally European imports and exports.
•Possess a natural ability and desire for problem solving.
•Have a high level of literacy and numeracy.
Experience in the logistics industry is preferred for this position along with a friendly personality as the main focus for this role is building and retaining strong relationships with existing and new cus-tomers.
Job Type: Full-time