Fire Service Control Operator

21366.00 - 28437.00 GBP Annual + GBP21366 - GBP28437/annum
08 Jun 2018
06 Jul 2018
Public Sector
Contract Type
Hereford & Worcester Fire and Rescue Service has 27 fire stations strategically located across the two counties. Our aim is to provide communities with sustainable, high quality fire fighting, rescue and preventative services.

We presently have a vacancy for a Control Operator based at OCC, Southwell House, Hindlip, Worcester, WR3 8SP.

The main areas of responsibilities of this role will be:

• To handle incoming 999/112 and non-emergency calls, ensuring all relevant information is accurately obtained and recorded.
• To mobilise the correct resources to incidents in accordance with Fire and Rescue Service policies, procedures and instructions.
• To transmit, receive and record messages accurately using TETRA radio and provide additional information/support as necessary.
• To carry out routine equipment tests, recognising and reporting any faults.
• To liaise with external agencies and utilities, such as the Police, Ambulance, Electricity, Gas and Water services.
• To maintain resource availability records to ensure information is accurate and up to date.

To be considered for the role, you must be able to demonstrate the following attributes:

• Good communication skills (oral, written and comprehension).
• Good keyboard skills, able to input with a high standard of accuracy.
• Ability to remain calm and rational under pressure.
• Ability to work as part of a small team.
• GCSE grades A-C in Maths and English, or equivalent.

This role will be subject to non-Police Personnel Vetting Level 2 (NPPV2). The selection process will be as follows:

Stage 1 (Application Form) - Closing date: 24/06/2018
Stage 2 (Practical Assessment & Interview): W/C: 09/07/2018

For further information on the role, please contact Station Commander Gareth Clarke on .

Applications to be made via the Hereford and Worcester Fire Service website.

Please note we are also recruiting for two Contingent Fire Control Operator roles. Further details can be found via our website