Customer Services Advisor - No weekends

Recruiter
Anonymous
Location
Warwickshire
Salary
16000.00 - 16000.00 GBP Annual + GBP16000/annum
Posted
14 Jun 2018
Closes
29 Jun 2018
Sector
Sales
Contract Type
Permanent
Role: Inbound Customer Services AdvisorSalary: GBP16000 paLocation: Coventry - Tower Court, Foleshill Enterprise Park Becoming a Customer Services AdvisorDriven? Self-motivated? Great at listening and talking to people? Are you looking for a new and rewarding role within customer services? Great! Come and join our sociable team in Coventry, Foleshill and show us your exceptional customer service skills. This is an excellent time to join a diverse and exciting team who are very focused on our customers and doing the right thing to support them.This is a great opportunity to develop within a growing company, working together towards a great purpose.What you will do: * You will be dealing with various queries and questions from members of the public (inbound only), on behalf of councils across the UK. Enquiries will range from council tax and housing benefits to school admissions and parking fines, as well as other council services. * Whatever the reason for the call, you will provide clear, accurate information, giving excellent customer service to everyone you speak to. * You'll also need to keep accurate and timely records of every call. This is an excellent opportunity to develop and progress your career as a Customer Service Adviser in a sociable environment. * Be a helpful and supportive team member * Commit to your own personal development and demonstrate an eagerness to learnHours: Rotating shifts between 8am to 6pm shift Monday Friday - 37.5hrsYour skills and experience will include: * Excellent communication skills, both verbal and written * Customer driven with the ability to show genuine empathy * Keen attention to detail * Computer literacy and the ability to learn new systems quickly * Desire to learn and develop About Capita Local Government Capita Local Government has many close, long-standing relationships with local councils, supporting them in the challenges they face by delivering a variety of services. We know that technology can help transform public services and to do that requires investment and innovation - and we're working to develop new approaches here.Our Coventry office boasts a busy and vibrant environment to work in, with a range of social events and activities throughout the year. We will ensure you have the right setting and the right tools you need to go far in your career, with a defined path and attainable goals set out in front of you. What we hope you will do next Help us find out more about you by completing our short application process - click apply now.Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.| Become a Change Maker | Follow Capita on Capita on Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check