Door-to-Door Membership Recruiter

Birmingham, West Midlands
£18,815 per annum pro rata (15 hours per week)
20 Jun 2018
20 Jul 2018
Contract Type

Job Title Door-to-Door Membership Recruiter

Responsible to Fundraising and Development Manager

Contract 6 month fixed term contract with the possibility of extension

Salary £18,815 per annum pro rata (15 hours per week)

Plus 10% commission on active members after 6 months

Plus 2.5% commission on active members after 24 and 48 months

Hours 15 hours a week with seasonal variations

This post requires regular early evening and weekend work

Location Variable across the Birmingham and Black Country area

Minimum monthly attendance at Wildlife Trust Head Office for meetings and training:

Centre of the Earth, 42 Norman Street, Winson Green, Birmingham, B18 7EP

Purpose of the Post

We have exciting and ambitious plans to develop The Wildlife Trust for Birmingham and the Black Country to help wildlife and engage more people with nature.   

The Trust currently has over 3000 memberships whose contributions help to fund the Trust’s work.  This post is crucial in supporting our plans for membership growth and long-term retention. The Door-to-Door Membership Recruiter’s role is to promote wild places within Birmingham and the Black Country, raise the profile of The Trust and grow our supporter base by recruiting new members in the area.

The successful candidate will have a polite, professional and approachable nature helping to ensure that our members feel that we are an organisation worthy of their support so they remain long term supporters, pledging as much as they can.

The role gives the successful candidate flexibility to agree their hours of work, and develop an individual sales technique provided that membership recruitment targets are met.  Hours of work will typically be within the early evening for Door-to-Door recruitment with occasional face-to-face recruitment at other times.  

This is an excellent opportunity to join our growing team of people passionately committed to protecting the natural environment of Birmingham and the Black Country and connecting people with nature.  


Our vision is for Birmingham and the Black Country to have more wildlife, more wild places and more people with a strong connection to the natural world. We manage our own nature reserves to a high standard and work in partnership with others to create and enhance wildlife habitats locally. As lead partner of the Birmingham and Black Country Nature Improvement Area since 2012 the Wildlife Trust has worked with our many partners and more than 2,000 volunteers to improve over 100 sites for people and wildlife. Our approach of working with local community groups in areas of public open space has seen over 40 new meadows created, 103 hectares of woodland enhanced and many kilometres of watercourse restored.

Our five year strategic goals are:

  1. Space for nature is protected, restored, created and valued.
  2. Everyone is connected to nature.
  3. The natural environment is at the heart of planning, policy- and decision-making.
  4. We are an effective organisation.

Key responsibilities

  • Operating within defined geographical areas during evenings and weekends using a ‘2 step’, soft-selling approach to recruit new and long-term members
  • Accurately completing recruitment forms, explaining gift-aid and direct debit payments
  • Providing excellent customer service skills
  • Maintaining stock of recruitment materials including welcome packs
  • Liaising with the Membership Officer to submit new membership forms, number of members recruited, hours worked, and the households approached to Head Office within agreed timeframes
  • Complying with the Trust’s Data Protection Policy and ensuring confidentiality of member data at all times, acting in accordance with current data protection legislation
  • Complying with the Trust’s Health and Safety and Safeguarding policies and procedures

Other duties

  • Attending events and helping to promote the Trust
  • Attending and contributing to regular Department and wider team meetings to ensure awareness of developments within the Trust to provide up-to-date information to prospective new members

The recruiter will have an individual recruitment target per calendar month in support of the Trust’s annual recruitment target.  Comprehensive training, the necessary resources and materials plus a mobile phone will be provided.

Travel around the Birmingham and Black Country area will be required therefore access to own vehicle may be advantageous.  You are required to have insurance to cover business use for use of own vehicle and a mileage allowance will be payable for such journeys.

A Basic DBS check may be required for this role

General Terms and Conditions

Salary £18,815 per annum (pro rata)

Pension The Trust contributes a generous 7% to an employee pension scheme.

Full details will be provided.

Hours of Work

15 hours per week.

Regular evening and weekend work required.

Overtime is not paid but time off in lieu may be taken where appropriate.

Duration of post

6-month fixed term contract with possibility of extension

All new employees undertake a probationary period of 6 months; in which time they are expected to demonstrate their suitability for the post.

Holidays Pro rata:

25 days’ annual leave (including 3 to be taken over Christmas and New Year), plus statutory public holidays.   

Place of work

Variable across the Birmingham and Black Country area

Monthly attendance at Wildlife Trust Head Office for meetings and training

Centre of the Earth, 42 Norman Street, Winson Green, Birmingham, B18 7EP

Equal Opportunities The Wildlife Trust is an equal opportunities employer and is positive about individuals who have a disability.


Deadline for applications is Friday 20th July 2018

Applications should be sent on the attached form and returned via email:

CVs will not be accepted.   

Due to the high number of applications we receive we do not send acknowledgements for applications or letters to unsuccessful applicants. Therefore, if you have not heard from us within 1 week of the closing date, please assume your application has been unsuccessful.

Interviews will be held on Monday 30th July 2018