Customer service advisor

16750.00 - 16750.00 GBP Annual + GBP16750/annum
20 Jun 2018
27 Jun 2018
Contract Type
An excellent opportunity has arisen for a motivated customer service professional to join a friendly, hard working and personable organisation in Stratford-upon-Avon.

As an Account Handler you be responsible for the daily management of accounts referred from various Clients via telephone and email.

The activities you will then perform on these accounts will be for varied reasons for example:
-Debt collection
-Payment plan set up
-Arranging the agreed installation of a pre payment meter
-Discussing metering information, occupancy details and appointment planning.

The aim is to ensure the relevant account is resolved in a timely and efficient manner, with the best possible outcome achieved for all concerned. It is imperative that the customer is fully aware of our reason for dealing with the account and should be encouraged to resolve the account, in a fair and professional way, at the earliest possible opportunity.

-Pro-active and Reactive telephone calls
-Dealing with, and responding to, written communications from Customers. -Negotiate payment and/or payment solutions for individual customers in line with customer needs and company processes
-Liaise with Clients as needed to resolve individual accounts correctly
-Highlight and fully record any vulnerability found when dealing with an account
-Highlight and fully record any safety issue or concern found when dealing with an account.
-Update and/or result fully detailed reports accurately on each account when any activity has taken place
-Dealing with voice mails that are left on the automated phone system and completing the required action to resolve the matter within department SLA.
-Daily management of various customer email inbox.
-Pro-actively look to improve a process or a 'Customer journey' through feedback to your management team.
-Updating payment reports received from our finance team to ensure the account information remains accurate at all times.
-Aim to achieve all performance and quality targets.
-Adhere to all industry, company and client guidelines when handling accounts.
-Attend, and have input, in to meetings as required.

The successful candidates will have
-Good/Competent I.T. skills with accurate keyboard skills.
-Excellent interpersonal skills and ability to communicate effectively with a wide range of people, both orally and written.
-Previous experience in debt negotiation/collection, customer service and conflict resolution is desirable however not essential.
-Tact, diplomacy and empathy whilst achieving appropriate solutions.
-Experience of telephone work is essential.
-Flexibility and adaptability in approach to all work activity and timescales.
-Self motivated with a positive attitude.
-Work as a team player with the ability to organise individual workload to maximise your effectiveness.
-Professional and approachable at all times.

A range of good benefits and free parking is available. Working hours are 37.5 per week between the hours of 8-4/9-5.

To apply or for a confidential discussion then please contact Zoe at Brellis Recruitment asap. We look forward to hearing from you