Customer Service Administrator

Recruiter
Adecco UK Limited
Location
Bewdley
Salary
17000.00 GBP Annual
Posted
21 Jun 2018
Closes
30 Jun 2018
Job Type
Administrator
Contract Type
Permanent

JOB DESCRIPTION

JOB TITLE: Contracts & Customer Services Administrator

REPORTING TO: Finance & Operations Director

KEY RESPONSIBILITES:

  • Place order with Dealer paying particular attention to accuracy regarding vehicle description, price, registration and invoicing criteria.
  • Prepare customer file
  • Upon receipt of order acknowledgement from dealer - record reference, registration and chassis number (if available) on customer file
  • Update CRM in order to advise customer of placement of order and next steps
  • Deal with Customer queries via telephone and email
  • Send release notes to dealers for delivery arrangements
  • Maintain Process Improvement Log and Customer Issues spreadsheet
  • Ensure customer is kept updated through their Post Sale Pre Delivery journey
  • Update CRM with new information as necessary
  • Produce Finance Documents once registration & chassis is available.
  • Send documents to customers, ensuring returned documents are within Funder's specification, resolve any issues that may arise.
  • Ensure comprehensive completion of part exchange paperwork (where necessary) when collection arrangements are made
  • Submit finance documents to Funder for payout and resolve any issues that may arise.
  • Organise delivery between supplier and customer.
  • Liaise with Brokers and Contract Hire companies in order to;
  • Provide up to date information
  • Organise delivery
  • Ensure receipt of customer deposit
  • Provide delivery paperwork in order to receive payout (Contract Hire only)
  • Organise delivery between supplier and customer.

Cultural performance

  • Contribute to the company's performance by delivering against key personal objectives
  • Maximise development opportunities
  • Maintain high levels of ownership, engagement and accountability

System engagement

  • Demonstrate effective use of the CRM system, including the timely and accurate documentation of all activities
  • Identify areas of improvement where appropriate e.g system integrity, adherence to compliance and communicate to Manager

Compliance

  • Demonstrate commitment to and adherence of compliance standards and legislative requirements
  • Take necessary actions to ensure compliance and legislative knowledge is up to date and accurate

Skills and Competencies

  • Ability to manage self and time effectively
  • Proven dispute and query resolution ability
  • Demonstrates commitment to critical processes, service delivery and system integrity

General

  • Undertake any other duties and responsibilities commensurate with the level and responsibilities of the post and/or that are deemed to be within your capabilities
  • To work in harmony with all other personnel and to communicate in an open and courteous manner with colleagues, visitors and contractors
  • To maintain and improve standards of work through the undertaking of training, attending courses and keeping up to date with technical information. Undertake any training necessary to fulfil duties and responsibilities
  • To undertake new methods of work introduced to improve efficiency
  • Carry out duties in line with the Company Handbook

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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