Business Owner Support Administrator

Recruiter
Hamlin Knight
Location
Warwick
Salary
Up to £18000 per annum
Posted
20 Jun 2018
Closes
20 Jul 2018
Contract Type
Full Time
Hamlin Knight are currently recruiting for a Business Owner Support Administrator to join a global Health and Beauty brand based in Warwick.

Monday to Friday hours across 8-6 on a rota basis, primary hours 9-5 but flexibility required for these hours and when required by the business. One weekend in three working 9am-1pm. Flexibility is required to stay late on month end and adjustment day.

The purpose of the role is general support to Business Owners managing a variety of questions and queries via phone and email providing excellent customer service. Busy demanding department which requires a strong individual with excellent call handling and customer service skills and the ability to multi task. It requires and individual to learn and obtain a lot of information on the business and become a specialist. This will be provided with the support of the company throughout.


Duties include:
*Primarily answering Business Owner Support phone calls, assisting business owners with any queries.
*Responding to Business Owner Support email queries within 48 hours of receipt
*To assist with Web Support queries.
*Processing of Returns as and when required.
*Assisting the order line team to process telephone orders and applications as and when required.
*Assist in other areas of the department as and when required to support the operation as a whole in busy times.
*Ensuring good and accurate record keeping and following all procedures.
*Observe strict rules of confidentiality with information about distributors and their business.


To be successful in this role you will have a minimum of 2 years call centre experience and excellent customer service skills both via telephone and email and administration skills. The ability to multitask and use initiative in problem solving are key for this role as well as being a team player.

Please apply today or send

This job was originally posted as www.totaljobs.com/job/81971153

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