Customer Account Manager

Recruiter
Leamington Spa Commercial
Location
Stratford-upon-Avon
Salary
15000.00 GBP Annual
Posted
22 Jun 2018
Closes
30 Jun 2018
Job Type
Manager
Contract Type
Permanent
Customer Account Manager

Permananet

Stratford Upon Avon

Stratford upon Avon

• Uncapped Bonus Scheme

• Company Pension

• Permanent with 3 month probation

• Immediate start

Shifts between 8am till 8pm Mon till fri and 2 sat per mnth shift between 9am and 4pm

Key Responsibilities:

• Maximising the return on collections accounts, whilst ensuring all customers are treated fairly

• Ensuring each customer receives the best possible customer experience

• Interacting with customers with honesty, integrity and professionalism

• Delivering effective solutions to the challenges our customers face

• Managing a diary of accounts

• Meeting compliance and regulatory standards at all times

• Achieving a collections target each month

• Achieving quality targets each month

• Achieving set call targets including dialler use.

Skills and Experience:

Essential

• Strong communication skills

• Ability to build rapport with a variety of different customers

• PC literate

• Ability to handle challenging situations effectively

Desired

• Experience in a customer service role, preferably in a contact centre environment

• Proven track record of achieving targets in a TCF manner

• Knowledge of FCA Principle 6

• Negotiation skills

• Objection handling skills