x2 Internal Call & Counter Specialist

West Bromwich, West Midlands
£25,000 per annum plus bonus
28 Jun 2018
26 Jul 2018
Contract Type

Internal Call & Counter Specialist
West Bromwich
40 hours per week

Salary: £25,000 plus Bonus Scheme, Increased Holiday Entitlement with Length of Service, Recruitment Incentive Awards, Long Service Awards 
Due to successful growth our client is recruiting for TWO Internal Call & Counter Specialists based at their site in West Bromwich. HGV/ Truck experience required.
Job Role 
Answer incoming calls from customers to take orders, answer enquiries and questions, handle complaints, troubleshoot problems and provide information. In addition: serving customers over a trade counter when required to achieve maximum sales and customer satisfaction. 
Main Duties and Responsibilities
Answer calls/respond to emails & create sales order
Handle customer inquiries both telephone and by email
Research required information using available resources
Manage trade counter enquires whilst determining products required by customers and suggest alternative and/or additional items related to their order
Manage and resolve customer complaints if needed
Provide customers with good working knowledge of the products
Update existing customer information as well as adding new customers
Process orders, forms and applications
Maintain counter area displays of merchandise in an orderly and attractive manner
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Carry out outbound calling campaigns when required
Complete call logs/produce call reports

Key Competencies
Extensive knowledge of company products, parts, components and accessories
An understanding of competitive prices for parts in the marketplace
Good verbal and written communication skills
Listening skills
Customer service orientation
Good organisational skills
Attention to detail
Good under pressure
You will be outgoing and enthusiastic, enjoy dealing with people and happy to work in a small team
Perform basic mathematical calculations required to accurately complete assigned tasks (discounts v mark up, customer pricing etc.…)

Education and Experience
Fully IT literate
Good working knowledge of Microsoft Word and Excel packages
Experience of taking in bound calls
Experience of working within an automotive factoring environment
Knowledge of customer service principles and practices
Some experience in a call centre or customer service environment
Good data entry and typing skills

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