Communications Officer

Recruiter
Anonymous
Location
Worcester
Salary
16788.00 - 22486.00 GBP Annual + GBP16788 - GBP22486/annum
Posted
06 Jul 2018
Closes
03 Aug 2018
Job Type
Entry
Contract Type
Contract
Operations & Communications Officer
Worcester
GBP16,788 + GBP5,698 Shift & weekend working allowance (based on a 31.82 hours week)
Flexible hours
Fixed Term Contract to start as soon as possible.

PURPOSE OF THE ROLE:
To receive, record and assess emergency and non-emergency requests for police services and provide resolution where appropriate.

MAIN RESPONSIBILITIES:

- To receive and record as appropriate requests for service and maintain accurate contact/incident records on Force systems, resolving at first point of contact where necessary.

- To make an initial assessment of the threat, risk, harm and vulnerability of the service request, to grade within Force guidelines / National Standards utilising intelligence information and find a suitable resolution route at the first point of contact in order to support community safety and Force crime reduction objectives.

- To complete crime reports in full where there are no further lines of enquiry or partial completion when further investigation is required.
- To review, assess and update IT records and intelligence systems in accordance with Force policy, Management of Police Information (MoPI) and national guidelines.

- To provide timely updates to victims and witnesses and, if the initial response times are unable to be met, update and inform them about the next steps.

- To maintain standards for security of information in accordance with Force guidelines, National standards and UK legislation.

- To communicate accurate information to external orgaisations whilst maintaining standards of security of information in accordance with Force guidelines, National Standards and UK legislation.

- To provide tutoring support to new staff where applicable.

- To maintain and continuously develop a working knowledge of emergency and non-emergency working practices and escalate issues affecting service delivery as necessary.

- To provide a dynamic risk assessment to requests for service/incidents, utilising voice support in high risk situations and mobile data, when appropriate, as a form of communication to operational officers and staff.

- To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

- To review the most appropriate resource for incident management, optimising the resource deployment recommended by Computer Aided Despatch and override if required.

- To provide operational support to the Operations & Communications Centre Inspector and Supervisor in relation to the management of critical and major incidents.

Key Skills:

- Accurate data entry skills, with attention to detail.
- Typing speed minimum of 35 words per minute.
- Proficient in the use of IT systems including Microsoft Office packages
- Proven ability to gather and collate information using appropriate questioning
- techniques
- Proven ability to communicate verbally and in writing with a wide range of people
- Ability to analyse, review and present information in various formats
- Good organisation, time management, administration and co-ordination skills
- Ability to be assertive and remain calm under pressure
- Ability to coach new colleagues.
- Have empathy and be an active listener,
- Have good risk assessment, problem-solving and decision-making skills

PERSON SPECIFICATION

- 5 GCSEs at Grade A-C (or equivalent) including English Language
- Level 3 or equivalent Customer Services qualification

Experience:

- Working as part of a team in a contact centre environment
- Developing effective customer service to internal and external customers
- Working in a pressured environment, prioritising a high and varied workload
- Dealing with difficult conversations and challenging situations

Recommend your family and friends to us and on their successful placement, we will give you up to GBP250 worth of vouchers of your choice. (T&C's apply).

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