Commercial Broking Operations Manager

Asure Recruit
Cradley Heath
12 Jul 2018
14 Jul 2018
Contract Type
Full Time

Commercial Broking Operations Manager

Location - Cradley Heath

Salary - Competitive+ Excellent Benefits

Innovative and entrepreneurial group of companies specialising in niche Insurance Services are currently seeking to recruit a Commercial Broking Operations Manager to join the Group based in Cradley Heath .

This is an excellent opportunity to be part of a recognised Insurance Group who are very proud to have featured highly in the Sunday Times Top 30 Big Companies to Work For' and achieving Investors In People Platinum' and Champion' statuses.

Candidates with strong commercial experience at operational level are encouraged to apply or individual looking for a step up in the commercial side of insurance.

Role Purpose:

  • Responsible for the overall performance of the brand and delivery of profit against business plan.
  • To agree an overall strategy with the senior team, and define products, route to market and manage operational teams in the delivery of that strategy.
  • To be a leader and role model within the department, ensuring delivery of superior customer service and sales, demonstrate commitment and initiative to enhance the overall Customer Experience.
  • To report on performance levels and business results through senior team and to board members when required.

Key Responsibilities:

  • Responsible for the P&L of the business unit, whilst ensuring a compliant and customer focused approach
  • Inspire, motivate, lead, coach and develop the team
  • Ensuring the business unit is complying with company procedures, and regulatory guidelines
  • Building strong relationships with colleagues across all sites
  • Develop a customer focused culture and ensure that the business unit is delivering good customer outcomes at all times
  • Engaging with the customers and using their feedback to implement necessary change
  • Maintain strong relationships with product providers and internal customers
  • Develop and grow routes to market, ensuring that the business can achieve growth targets
  • Responsible for performance management process: 1:1's, personal development plans and performance reviews
  • Ensure effective communication processes within the team and to the wider business
  • Monitoring performance against targets and agreed KPI's and reporting results to the wider business
  • Identify process, system and product enhancements through a cycle of continuous improvement

Key skills and desirable experience

  • At least 5 years' experience within the UK commercial insurance market
  • Experience in managing a multimillion pound P&L
  • Experience in managing External partnerships
  • Experience of managing a team through a period of growth
  • Excellent management and leadership skills
  • A strong understanding of the financial services regulatory landscape
  • Excellent communication with external partners and internal stakeholders
  • Strong organisational and time management skills, with the ability to multi-task, prioritise and work to deadline, using own initiative.
  • Able to demonstrate resilience and flexibility in a demanding and fast paced environment.
  • Motivated, enthusiastic, flexible and personable, actively contributing to business strategy.

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