Customer Service Advisor

Tirebuck Recruitment
£17000 - £19500 per annum
16 Jul 2018
02 Aug 2018
Contract Type
Full Time
Job Title: Customer Service Advisor

Salary: £17,500 - £19,500, plus excellent benefits.

Contract: Full time, Temp to perm

Location: Birmingham Business Park.

Our client is looking for an efficient and effective Customer Service Advisor to join their busy, friendly team. Excellent customer service and communication skills are essential. This is a temp to perm role that requires you to be available to start work immediately.

Principle Responsibilities:

' Daily requirement to answer and provide solutions and advice to queries and escalate as required.
' Manage claims from initial first notification through to closure.
' Consistent communication with all parties to create constant progression of each case, ensuring SLA's are adhered to and service excellence is achieved.
' Responsible for managing rental bookings and off hiring for driver claims.
' Administer all departmental tasks as required in a complete, efficient and productive manner.
' Actively identify opportunities and providing guidance to others to improve service levels and proposing solutions.

Skills required:

' Previous customer service experience.
' Customer awareness.
' Excellent telephone, keyboard and communication skills.
' MS Office experience.
' Planning and organising own workload as well as working effectively as part of a team.

This is an excellent opportunity to join a successful team in a friendly and supportive environment. If you feel you have the right skill set and attitude for this role, please get in touch.

If you are already registered with Tirebuck Recruitment or Allocate Recruitment, please contact your consultant to discuss suitability for this position.

Tirebuck Recruitment and Allocate Recruitment only operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Tirebuck Recruitment and Allocate Recruitment are divisions of Tirebuck Recruitment Ltd.

Tirebuck Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for temporary recruitment as defined by the Conduct of Employment Agencies and Employment Business Regulations 2003.

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