Wholesale Supervisor

Riverford Organic Farms
£24000/annum DOE Plus Benefits
18 Jul 2018
17 Aug 2018
Contract Type
Full Time
Wholesale Supervisor
Ledbury, Herefordshire
c£24,000 DOE Plus Benefits

About Riverford

We’re mad about organic veg. It’s at the core of everything we do. We
love to grow it, pack it into boxes and deliver it to customers’
doorsteps around the UK. This takes a lot of brilliant people, with a
range of skills and knowledge.

Riverford began in 1986, with a few acres of veg, a wheelbarrow and a
beaten up 2CV for deliveries. We’ve grown into a successful e-commerce
business, with two farms and packhouses, a fleet of vans and drivers,
a wholesalers, butchery, organic restaurant and pub. We employ people
across many areas including IT, Logistics, Sales, HR, Finance and
Marketing (and more besides).

Our culture and values set us apart from other businesses. Riverford
is a friendly, informal place to work, with a passionate,
entrepreneurial spirit.

As of June 2018, Riverford is employee owned. The company founder Guy
has chosen employee ownership to protect Riverford’s values, ensure
its independence, and because he believes the employees are the best
people for the job. Working for Riverford makes you a ‘co-owner’,
which gives you greater insight into the working of the business and
more of a say about how it should be run, through our employee council
and trustees. Join us to learn how we do it our way at Riverford.

What you’ll be doing

Riverford operates a dedicated wholesaling business based in Ledbury,
Herefordshire; with a customer base made up of shops, restaurants, box
schemes and several large processors. The business continues to grow,
and a vacancy has arisen for an experienced supervisor to join the
team to lead the day to day running of the wholesale production area
and customer fulfilment.

With a large number of customer orders to be stocked, picked and
dispatched each day, you will work with a dedicated team to ensure
orders are fulfilled with exceptional quality, on time and in full.
You will work with the wholesale manager to ensure the weekly sales
forecast is implemented into a stock control plan, scheduling the
stock as and when you need it. As well as keeping the operational side
of the department running smoothly, you will also establish a good
relationship with your team, keeping them motivated and being an
approachable point of contact for any issues. You will look after
performance management, holiday requests, staffing levels, health and
safety, attendance and appraisals.

You’ll be confident with IT as each day you will need to complete your
administrative tasks which includes processing your daily works orders
on the internal stock management system and working with the admin
resource to calculate your daily KPIs. You’ll need strong
communication skills; talking to your manager or other departments
around the business to tackle problems and supply or QC issues as they

Your Responsibilities

- Manage the receipt of stock into the business. Ensuring all stock is
checked for quantity and quality and logged on the system.
- Own the stock view, understanding what stock has been ordered versus
sales, when stock is arriving, and how to effectively manage and
rotate each item.
- Manage the day to day wholesale picking and stock rotation through
the picking team.
- Manage the dispatch of orders to customers ensuring a high level of
customer service at the depot. Customer contact will be required.
- Provide direction to the driver for delivered wholesale and be
prepared to make deliveries as required.
- Make sure all necessary health and safety and legal checks are in
place; cleaning records are compiled, and the general layout out is
consistently challenged to optimise ways of working, and that the
wholesale production area is managed to a high standard.
- You need to ensure all new starters are inducted correctly and
receive the necessary training.
- You need to be looking to develop your team and look for
improvements and should strive for 100% fulfilment of customer orders.
- Within your team look for improvements whether they are small or
large and work with the wholesale manager to assess the viability and
carrying them through to implementation.
- Manage your team’s holiday requests, disciplinary, absence and
performance within the wholesale team
- Work with the Wholesale Manager to forecast and manage labour
- Ensure Riverford’s stock system is used effectively and competently
within your area, flagging and responding to any N/A or surplus lines.
- Proactive management of surplus and grade out stock to minimise

Skills & experience

- Experience of working in a production/warehouse environment
- Experience of leading a team with good people management/supervisory
- Helpful to have a knowledge of fresh produce
- Appraisal, first aid, manual handling training useful
- Excellent communication, motivational and management skills
- Accurate, with good attention to detail
- Organisational skills, numerate
- Ability to work on own initiative
- Strong IT skills, in particular Excel
- Driver’s licence
- Fork lift licence (preferred)


Riverford is a beautiful place to work, with lots of great people –
and other benefits too. We offer 33 days’ holiday (including bank
holidays), enhanced maternity/paternity, a generous company pension
scheme and an annual profit share. We love food and hope you do too,
so we give staff 25% off everything we sell on our website; heavily
discounted organic breakfasts and lunches in the staff canteen; and
free organic fruit and veg. There are also many social events for
staff, with two big parties a year.

To apply for the role of Wholesale Supervisor, please apply via the
button shown.

This vacancy is being advertised by Webrecruit. The services
advertised by Webrecruit are those of an Employment Agency.

Additional Keywords: Wholesale Supervisor, Wholesale Production
Supervisor, Production Supervisor, Production Team Leader, Warehouse
Supervisor, Distribution Team Leader.

Working hours: 40 hours per week, initially Monday – Friday from
6:00am – Finish, then Sunday – Thursday