Fraud / Claims Investigator
- Carry out desktop and telephone investigation of claims which have been selected for conversation management.
- Gather information and evidence to provide an informed decision on liability
- Validate genuine claims, repudiate claims which are not covered and escalate claims which require further investigation.
- Provide reports for insurers including recommendations and advice
- Be accountable for achieving Key Performance Indicators and strict SLAs in order to achieve optimal revenue.
- Promote & maintain the profile of fraud management within the Company.