Customer Service Advisor- Cannock

7 days left

Recruiter
Hollyfield Personnel
Location
Cannock
Salary
18000.00 GBP Annual
Posted
02 Aug 2018
Closes
29 Aug 2018
Contract Type
Permanent

Our growing client in Cannock is looking to recruit a Customer Service Advisor to join their team on a permanient basis.

Duties:

Working in a busy, fast paced office environment

  • Handle high volume inbound calls from customers in a polite, helpful and knowledgeable way
  • Manage and process customer orders and enquiries
  • Follow up enquiries
  • Understand and identify sales opportunities and liaise with external sales team accordingly
  • Liaise with customers of order progress
  • Manage customer concerns and respond in a timely manner
  • Liaise with Technical for advice when applicable
  • Processing payments whilst acknowledging confidential legalities
  • Manage emails, fax & web based enquiries
  • Ensure workplace health & safety requirements are met
  • General admin duties

Experience:

  • Excellent written and verbal communication skills
  • Positive telephone manner
  • IT Literate
  • Excellent listening skills
  • Ability to work under pressure in a busy working environment
  • Handle complaints in a calm, professional and helpful manner
  • 18 months experience in sales administration / order processing
  • GCSE's Grade A - C in English & Maths

Salary: 18,000

Hours: Either 9.00am-17:30pm or 8:30am-17:00pm