Technical and Quality Supervisor

Dudley, West Midlands
£23,118 - £24,184 pro rata (dependent on experience)
02 Aug 2018
03 Sep 2018
Contract Type

Technical and Quality Supervisor

Hours: Full time - 37 hours (we will accept applicto go with hardations for part time – minimum 24 hours per week)

Type of Contract: Permanent

Location: Dudley House, Stone Street, Dudley DY1 1NP

Salary: £23,118 - £24,184 pro rata (dependent on experience)

We are looking to recruit a Technical and Quality Supervisor to join our newly remodelled organisation, based in Stone Street, Dudley.

Previous applicants need not apply.

This is a new role and exciting opportunity to join our team at Dudley House, responsible to the Service Delivery Manager to support all our staff and volunteers in delivering high quality information and advice to residents across Dudley Borough. The team comprises of 2 other supervisors, information hub facilitators, contact centre assessors, generalist advisors and case workers.

This role is not a management role so people without management experience can apply but candidates will need to demonstrate that they have the skills to ensure that the technical competence and quality of advice delivered by our workforce to clients is to our highest standards.

You will:

  • Have an in-depth knowledge and background in the advice sector
  • Be able to demonstrate the ability to case check generalist/specialist advisor/caseworker files
  • Be able to demonstrate the ability to check client cases to ensure the advice meets the national standards required and is of excellent quality
  • Be able to demonstrate the ability to give feedback to individuals, provide support and motivate staff and volunteers.

If you wish to apply, please email: Click Apply for an application pack. If you want to have an informal discussion, please contact Nikki Saunders, Advice Services Manager on 07929 343025.

Closing date: Monday, 3rdSeptember at 4pm


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